Full Time Customer Service Representative Jobs, in Insight Genesis - IGAi - Maukerja

Company Description Insight Genesis – IGAi is an AI-driven platform that uses advanced predictive algorithms to understand human behavior and generate personalized, actionable insights. The company focuses on improving access to tailored guidance in finance, career, education, and health, especially for individuals in emerging and unbanked markets. By unifying data, behavior, and predictive AI, Insight Genesis creates an intelligent ecosystem that replaces generic advice with context-aware recommendations. Its platform supports financial decision-making, recruitment and talent management, educational choices, and health and wellness planning, helping users make informed decisions across key areas of life.

Role Description The Customer Service Representative role at Insight Genesis – IGAi is a full-time remote position focused on supporting users across the platform’s financial, HR, education, and health verticals. Day-to-day responsibilities include responding to customer inquiries via chat, email, and phone, resolving issues in a timely and professional manner, and guiding users through platform features and tools. The role involves capturing and documenting customer feedback, escalating technical or complex issues to appropriate teams, and contributing to knowledge base and FAQ content to improve self-service options. The Customer Service Representative collaborates with product and operations teams to enhance customer experience and supports continuous improvement of service processes and standards.

Qualifications

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• Demonstrated skills in Customer Service and Customer Support, with a focus on handling inquiries and resolving issues efficiently.
• Experience enhancing Customer Satisfaction and Customer Experience through clear communication, empathy, and follow-through.
• Background working as Customer Service Representatives or in similar client-facing roles in technology or digital platforms.
• Strong verbal and written communication skills, with the ability to explain complex concepts in simple, user-friendly language.
• Comfort working remotely, managing time effectively, and using digital tools (CRM systems, ticketing platforms, collaboration tools).
• Problem-solving mindset, attention to detail, and the ability to stay calm and professional in high-volume or challenging situations.
• Interest in AI, data-driven products, or user-centric digital platforms; experience in fintech, HR tech, edtech, or health tech is a plus.
• High school diploma required; post-secondary education or relevant certifications in customer service or related fields are beneficial.