- Kuala Lumpur Federal Territory Malaysia
Full Time Client Success Specialist Jobs, in Randstad Malaysia Federal Territory - Maukerja
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Job Description
Responsibilities
About The Company
Randstad is partnering with an established professional training and consultancy organisation in Malaysia, dedicated to empowering workforce capability and human capital development across diverse sectors. The company fosters a collaborative environment that values continuous learning and long-term career growth.
About The Job
This role reports to the Sales Manager
Randstad is partnering with an established professional training and consultancy organisation in Malaysia, dedicated to empowering workforce capability and human capital development across diverse sectors. The company fosters a collaborative environment that values continuous learning and long-term career growth.
About The Job
This role reports to the Sales Manager
- Manage ongoing client accounts post-engagement to ensure high service quality and client satisfaction.
- Conduct regular follow-up meetings with key stakeholders to assess learning outcomes and identify ongoing corporate needs.
- Collaborate with internal business development teams to support account growth, renewals, and solution upselling.
- Oversee programme deliverables, post-training activities, and administrative tracking within client management systems.
- Participate in client visits, training sessions, and occasional weekend corporate events as required.
- This is a 4-person team (HOD, Sales Manager, CSS, and HRD/Admin Support).
- Works with the Business Development team in managing account retention, keeps clients warm, and joins client visits/trainings.
- Hands-on coaching during onboarding, shifting to operational autonomy and regular feedback.
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