Full Time Senior Customer Service Executive Jobs, in Randstad Malaysia Federal Territory - Maukerja

About The Company.

Our client is an authorised vehicle lifecycle and environmental solutions organisation in Malaysia, specialising in statutory de-registration and sustainable material recovery. They provide structured career advancement pathways and comprehensive internal training programmes in regulatory workflows to support long-term professional development.

About The Job.

In this role, you will take ownership of end-to-end customer case management, guiding incoming enquiries through commercial qualification and statutory de-registration procedures.

• Manage inbound customer enquiries across digital communication channels, qualifying vehicle details and presenting approved pricing proposals to secure case conversion.
• Oversee an active pipeline of customer files, ensuring disciplined follow-ups and maintaining comprehensive records within CRM platforms.
• Verify ownership documentation and execute formal de-registration submissions via government transport portals and regulatory counter appointments.
• Coordinate towing logistics and address transport discrepancies while issuing official de-registration certificates upon case closure.
• Manage complex ownership cases, such as corporate and estate portfolios, while providing operational guidance to junior executives.
  
  

Skills And Experience Required.

• Bachelor's degree in Business Administration, Communications, Marketing, Law, or a related discipline.
• Two to four years of practical experience in customer case management, insurance claims administration, or government-liaison functions.
• Working familiarity with case tracking tools, CRM systems, digital communication platforms, and administrative web portals.
• Possession of a valid Class D driving licence to facilitate off-site regulatory authority visits.
• Professional proficiency in English and Bahasa Malaysia to manage client consultations and liaise with public regulatory agencies.