Contract Collections Executive Jobs, Salary up to MYR 3,000 in PERSOL Workforce Solutions Malaysia WP Kuala Lumpur - Maukerja

Collection Executive

Industry: Banking & Financial Services

Job Responsibilities

• Manage customer accounts and follow up on outstanding payments to prevent overdue accounts from progressing to the next delinquency level.

• Make outbound calls to remind customers and encourage timely payments.

• Achieve daily and monthly collection targets set by Management.

• Provide excellent customer service and maintain positive customer relationships.

• Understand customers’ needs and concerns, and provide appropriate assistance and solutions.

• Handle customer enquiries and requests professionally and efficiently.

Job Requirements

• Minimum SPM/STPM, Diploma or Degree in a relevant field.

• Minimum 1–2 years of working experience.

• Experience in debt collection, debt recovery, banking or financial services is an advantage.

• Good communication, negotiation and persuasion skills in both English and Bahasa Malaysia.

• Good listening, writing and interpersonal skills.

• Proficient in Microsoft Office applications.

• Knowledge of credit management, Malaysian laws, Bank Negara Malaysia collection guidelines and banking operations is an advantage.

• Able to work independently and as part of a team.

• Customer-oriented, disciplined, punctual and committed to achieving targets.

• Willing to work flexible hours and support other teams or departments when required.

Key Skills

• Customer Service

• Debt Collection & Recovery

• Negotiation & Persuasion

• Communication Skills

• Credit Management

• Problem-Solving

• Teamwork

Job Responsibilities

• Manage customer accounts and follow up on outstanding payments to prevent overdue accounts from progressing to the next delinquency level.

• Make outbound calls to remind customers and encourage timely payments.

• Achieve daily and monthly collection targets set by Management.

• Provide excellent customer service and maintain positive customer relationships.

• Understand customers’ needs and concerns, and provide appropriate assistance and solutions.

• Handle customer enquiries and requests professionally and efficiently.

• EPF
• SOCSO
• Annual Leave
• Medical and Hospitalisation Leave
• Medical Insurance
• Training Provided
• 5 Working Days