Full Time Duty Manager Jobs, Salary up to MYR 4,000 in Dorsett Grand Subang Selangor - Maukerja

SCOPE:

To manage the administration and operation of overall Rooms Division, ensuring maximisation of guest satisfaction and minimisation of expenses.

RESPONSIBILITIES:

Responsible for the greeting, registering and servicing of all guests in a warm, friendly, courteous and efficient manner. To maintain all guest ledger accounts on a current basis. To provide change and other miscellaneous services for guests staying or using the hotel's facilities and check out departing guests. Ensure that the operation of the Front Desk including room status and key control, is accurately maintained at all times.

• Be familiar with all rates, room types, facilities and daily functions of the Hotel in order to provide a full service to the guests/public.
• To ensure all guests are welcomed to the hotel in a friendly manner, and registered in accordance with Dorsett Grand Subang's Front Office standards and procedures.
• Liaise constantly with the Housekeeping Department ensuring room availability and status are kept up-to-date and accurate at all times.
• Ensure that the pre-assignment of arrivals with special requests and amenities is carried out to ensure all is ready prior to the guest's arrival.
• Be fully conversed with the reservation procedures and be fully aware of close out dates and room availability in order to handle room reservations after office hours.
• Ensure VIP guests are extended the level of service specified in accordance with standard and procedures.
• To maintain that all AM & PM shift reports are printed and carried out in an accurate and tidy manner and filed accordingly.
• Work closely with the Concierge Department providing assistance where necessary to ensure a smooth overall operation.
• Be fully versed with, and contribute towards, the Health, Safety and Security requirements of the Hotel.
• Be well groomed at all times, ensuring the hotel’s uniform and nametag are worn.
• To carry out a thorough key check at the specified times and to alert the Assistant Front Office Manager for any discrepancies.
• To post all charges and bills forwarded into the respective guests' folios correctly and accurately.
• To check out guests at the end of their stay, ensuring that their accounts are in order and all outstanding amounts owed to the hotel are collected. Any supporting documents must be attached.
• To ensure that the hotel's credit standard and procedures are followed at all times.
• To ensure balancing and closing of shift procedures are done accurately and completely at the end of the shift.
• Ensuring audit and float is correct on a daily basis and banking is in order.
• Ensure daily back-up reports are carried out without fail at the specified times.
• Ensure all group/FIT billings are properly charged, vouchers collected.
• Performs other duties related or unrelated to reception and cashiering, as requested by the guest or as directed by Management.

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Professional development

Experience:

• Front Office Supervisor: 3 years (Preferred)

Work Location: In person