Job Summary
Support and maintain critical customer IT backend systems through administration, operational tasks, defect management, network services, and system health monitoring to ensure smooth and reliable system performance.
Responsibilities
- Operate 12-hour shifts to deliver continuous support and maintenance for customer IT backend systems
- Perform system administration tasks to maintain system stability and ensure high availability
- Execute daily operational activities to sustain system functionality and optimize performance
- Conduct scheduled maintenance tasks to uphold system reliability and prevent failures
- Identify, manage, and resolve system defects promptly to minimize downtime and service interruptions
- Provide network management services to preserve network integrity and ensure consistent connectivity
- Monitor system and network health using Solarwinds to proactively detect and address potential issues
- Assist customers during exercise support to facilitate smooth operation and testing processes
- Support customers during system audits by supplying required information and assistance
Preferred competencies and qualifications
- Diploma in Computer Science, Computer Engineering, Information Technology, Electrical and Electronics Engineering, or equivalent
- At least 2 years of relevant experience in system administration or server maintenance roles
- Proficient in system monitoring, system configuration, network systems, and system backup procedures
- Experience troubleshooting backend servers
- Hands-on experience with hardware installation and deployment
- Knowledge or experience with Windows, Unix, Redhat, SQL, Cisco Networking, SAN Storage, VMware, Firewall, and Solarwinds