Full Time Business Analyst - Operating Model Consultant Jobs, in KGiSL Federal Territory - Maukerja

Digital Portfolio & Operating Model Transformation

Location: Kuala Lumpur, Malaysia

Working model: Hybrid

Seniority: Consultant / Business Analyst

Industry: Technology / Digital Transformation

Role Overview

We are looking for an experienced Business Analyst / Operating Model Consultant to support a strategic Digital Portfolio transformation programme for a major organisation in Kuala Lumpur.

The engagement is focused on helping the client evolve and operationalise an existing Digital Portfolio Playbook as a new operating environment takes shape.

Working alongside a senior Consulting Lead and directly with client stakeholders, the consultant will help understand how portfolio processes are operating in practice, identify gaps or areas requiring refinement, document and validate processes, and progressively update the operating model and supporting playbook.

This is not a traditional IT requirements-gathering or application-development BA role. We are looking for someone who is comfortable working across business processes, governance, operating models and technology portfolio management.

Key Responsibilities

Process discovery and analysis

• Engage with business and technology stakeholders to understand existing and emerging ways of working.
• Facilitate or support stakeholder interviews and working sessions.
• Analyse how current practices align with the Digital Portfolio Playbook.
• Identify process gaps, overlaps, unclear ownership and operational pain points.
• Capture and structure findings for review with the Consulting Lead and client stakeholders.

Process design and documentation

• Document current-state and target-state business processes using appropriate process-mapping techniques.
• Develop clear process flows covering areas such as:
• Demand intake
• Prioritisation
• Portfolio governance
• Investment and business-case governance
• Delivery oversight
• Architecture governance
• Financial and benefits management
• Maintain supporting artefacts including RACI matrices, decision-rights models, governance structures and operating procedures.

Digital Portfolio Playbook

• Support iterative updates to the client's existing Digital Portfolio Playbook.
• Translate decisions from workshops and working sessions into clear processes and documentation.
• Maintain consistency across processes, roles, governance and interfaces.
• Validate updated processes with relevant stakeholders.
• Maintain traceability of agreed changes, open questions and decisions.

Governance and operating model support

• Help define and document governance forums, responsibilities, inputs, outputs and decision points.
• Analyse interfaces between Portfolio Management and functions such as Architecture, Finance, Procurement and Technology Delivery.
• Support development of practical governance standards, templates and working practices.
• Assist in translating high-level operating-model concepts into procedures that teams can use day to day.

Engagement support

• Prepare workshop materials, presentations and supporting analysis.
• Capture decisions, actions and key observations arising from stakeholder sessions.
• Maintain action, issue and decision logs where required.
• Support preparation of recommendations and executive-level materials.
• Work closely with the Consulting Lead to ensure findings from day-to-day client interactions are incorporated into the evolving operating model.

Experience Required

We are looking for approximately 5 to 8 years of relevant experience, ideally across business analysis, management consulting, transformation, portfolio management or operating-model assignments.

The successful candidate should demonstrate experience in several of the following:

• Business process analysis and process improvement
• Business process mapping and documentation
• Target Operating Model or organisational transformation initiatives
• Portfolio, programme or PMO environments
• Governance and decision-making frameworks
• Stakeholder interviews and workshops
• RACI / responsibility mapping
• Requirements gathering and validation
• Technology or digital transformation
• Producing professional client-facing documentation and presentations

Experience working in consulting or alongside senior business and technology stakeholders would be particularly valuable.

Skills

Essential

• Strong analytical and problem-solving skills
• Excellent process-mapping and documentation skills
• Ability to turn ambiguous discussions into structured processes and artefacts
• Strong written and verbal communication
• Confident working with senior stakeholders
• Strong PowerPoint and Excel skills
• Ability to work independently with limited supervision
• Comfortable operating in an environment where processes are still evolving

Desirable

• Experience with portfolio-management processes or tools such as ServiceNow SPM, Planview, Jira or similar
• BPMN or equivalent process-modelling experience
• Experience with digital or technology operating models
• Exposure to Architecture Governance
• Exposure to financial governance, investment prioritisation or benefits management
• Experience in large-scale organisational separation, transformation or operating-model change