About Tech Mahindra
Tech Mahindra is a leading global IT services and consulting organization, delivering innovative digital transformation, cloud, AI, engineering, and enterprise business solutions to clients worldwide. Operating in over 90 countries, the company helps enterprises accelerate growth through technology-driven innovation and customer-centric solutions. As part of the Mahindra Group, Tech Mahindra is recognized for its strong focus on digital engineering, telecommunications, and next-generation technologies. With a diverse global workforce, the organization fosters a culture of continuous learning, collaboration, and professional development
Job Description:
- Possess solid working knowledge of SailPoint IdentityIQ (IIQ) ‿ including application and connector configuration, identity and account aggregation, provisioning and deprovisioning workflows, certification campaigns, task/rule troubleshooting and log analysis ‿ with the ability to interpret IIQ behaviour when diagnosing live operational issues.
- Own day to day service operations across the full incident to resolution lifecycle ‿ triaging, investigating and resolving ServiceNow incidents and agency inquiries within agreed SLAs, with clean, well documented escalation into engineering ticketing queues for Level 3 defects and change requests.
- Demonstrate strong hands on interface and integration troubleshooting capability across REST/Web Service APIs, SCIM 2.0, Active Directory, SharePoint, Entra ID and SFTP flat file feeds ‿ independently diagnosing authentication failures (401/signature/nonce), SSL/TLS trust chain and certificate errors, timeouts and data synchronisation retry failures end to end across API gateways, on premise agents and downstream applications.
- Drive agency onboarding, integration and migration engagements from requirements gathering through UAT sign off to production cutover, including Government Commercial Cloud (GCC/GCC+) landing zone migrations, firewall and service account service requests, and re architecting legacy agent based integrations to direct connectivity models.
- Operate confidently within a Singapore public sector environment ‿ familiarity with IM8 and whole of government policy, governance and audit requirements, periodic access review and certification cycles, account inactivity and deprovisioning controls, and strict handling of credentials through approved secure exchange channels only.