- 30 CECIL STREET Central Region (Singapore) Singapore
Full Time HIRING NOW- IT Service Desk - IT Helpdesk Jobs, Salary up to SGD 2,800 in ITCAN PTE. LIMITED Central Region (Singapore) - Maukerja
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Job Description
Responsibilities
- Serve as the first point of contact for IT-related incidents, service requests, and user enquiries via phone, email, chat, and ticketing systems.
- Provide Level 1 technical support for hardware, software, operating systems, applications, and connectivity issues.
- Troubleshoot common issues involving Windows 10/11, Microsoft 365, Outlook, Microsoft Teams, printers, and other business applications.
- Assist users with password resets, account lockouts, access requests, and basic account administration.
- Perform initial troubleshooting for LAN, Wi-Fi, VPN, DNS, DHCP, and other basic network connectivity issues.
- Log, categorize, prioritize, track, and update incidents and service requests in the IT service management (ITSM) system.
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