- Jalan Hang Jebat Kuala Lumpur WP Kuala Lumpur Malaysia 50150

Working Location
Job Description
Requirements
Location: Menara Merdeka, Presint Merdeka 118, 50118 Kuala Lumpur, Malaysia
Minimum SPM or equivalent qualification.
3 to 5 years of customer service experience.
Experience in shopping malls, hospitality, retail, airlines, hotels, customer service centres, or visitor-facing environments is preferred.
Strong communication and interpersonal skills.
Able to work on shifts, weekends, and public holidays.
Multilingual candidates are an added advantage.
Opportunity to work at Malaysia's iconic Merdeka 118 development.
Exposure to mall operations, events, and customer engagement.
Responsibilities
Attend to customer inquiries and provide information on mall tenants, facilities, promotions, and events.
Assist visitors with directions and wayfinding within the mall.
Manage customer service facilities including gift card sales, stroller/wheelchair rentals, and lost & found services.
Support mall marketing campaigns, events, and loyalty program registrations.
Handle customer feedback, complaints, and service recovery professionally.
Coordinate with mall management, security, and other departments to ensure smooth customer service operations.
Benefits
MRT - COCHRANE
0.7 km
MRT - MALURI
1.0 km
LRT - MALURI
1.0 km
LRT - PANDAN JAYA
1.1 km
MRT - CHAN SOW LIN
1.5 km
LRT - CHAN SOW LIN
1.5 km
MRT - TUN RAZAK EXCHANGE
1.5 km
LRT - MIHARJA
1.8 km
LRT - PUDU
1.9 km
LRT - PANDAN INDAH
1.9 km
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