Full Time Account Manager Jobs, in Sapura Secured Technologies Federal Territory - Maukerja

Job Purpose

To manage and develop client accounts within the Government Integrated Radio Network (GIRN), ensuring that agency requirements and service expectations are met. The role serves as the primary liaison between GIRN agencies and the company, fostering long-term client relationships, coordinating service delivery, resolving issues, and identifying opportunities for account growth and service improvement.

Key Responsibilities

1. Client Relationship Management

• Establish and maintain strong working relationships with GIRN agencies and key stakeholders.
• Understand client requirements, operational needs, and communication objectives to facilitate the delivery of appropriate solutions.
• Maintain regular communication with clients on service performance, operational updates, and relevant developments.

2. Account Growth and Retention

• Identify opportunities to expand services and strengthen existing client accounts.
• Support client retention through proactive engagement, service improvement, and effective account management.

3. Project and Service Coordination

• Coordinate with internal teams, including Technical, Operations, and Business Development, to ensure client requirements are addressed effectively.
• Monitor the progress of service requests and follow up on outstanding matters to ensure timely resolution.

4. Issue and Problem Resolution

• Address client concerns and coordinate with relevant internal teams to resolve service issues promptly.
• Facilitate communication between clients and technical teams to ensure issues are properly investigated and addressed.
• Identify recurring issues and recommend corrective and preventive measures to minimise recurrence.

5. Trouble Ticket Monitoring and Reporting

• Monitor, track, and analyse monthly Trouble Ticket (TT) data to identify recurring issues, service trends, and areas for improvement.
• Prepare and submit monthly Trouble Ticket reports to GIRN agencies, including relevant analysis, explanations, and recommendations.
• Follow up on outstanding Trouble Tickets and coordinate with relevant teams to monitor resolution progress.

6. Strategic Account Planning

• Engage with clients to understand their operational priorities, critical communication requirements, and future needs.
• Align client requirements with the company's communication solutions and service capabilities.
• Identify opportunities for service enhancement and proactively recommend improvements based on client feedback and emerging needs.

Position Requirements

Minimum five (5) years of relevant experience in account management, preferably in the telecommunications, critical communications, or public safety sectors.

Bachelor's degree in Telecommunications, Information Technology, Business, Marketing, or a related field.

Experience in radio communications, military network management, or safety and defence communications.

Customer-oriented, relationship-focused, analytical, proactive, results-oriented, adaptable, ethical, trustworthy, and able to work collaboratively with internal teams.