Full Time OPERATIONS MANAGER – FMCG FIELD EXECUTION Jobs, in IMAXX SERVICES PLUS SDN BHD Selangor - Maukerja

At iMAXX, our people bring brands to life in stores. We are looking for a hands on Operations Manager to lead field execution for FMCG account, strengthen our supervisory team and deliver consistent results across modern trade and convenience channels.

We welcome candidates from area sales, distributor sales management, merchandising and field operations who enjoy leading people, solving operational challenges and taking ownership of results.

About the role

You will oversee daily field operations, manage supervisors and merchandising teams and work closely with client stakeholders to achieve agreed service standards and performance targets.

You will have the opportunity to develop future leaders and progress towards broader project or operations responsibility, based on performance and business needs.

Your responsibilities

Field execution and operational performance

• Lead supervisors and field teams to deliver consistent merchandising standards across assigned outlets and regions.
• Drive product availability, replenishment, planogram compliance, pricing accuracy, promotional displays, POSM placement and outlet presentation.
• Plan manpower deployment, outlet coverage, visit schedules and routes to improve productivity.
• Conduct regular market visits, identify execution gaps and follow corrective actions through to completion.
• Coordinate stock ordering and follow-up with relevant stakeholders to improve availability and reduce out-of-stock situations.

People leadership and development

• Set clear expectations and coach supervisors to manage their teams effectively.
• Work with HR on recruitment, onboarding, vacancies, attendance and employee matters.
• Address underperformance promptly and build a team culture of accountability and follow-through.
• Identify potential leaders, develop deputies and strengthen succession within the team.

Client and stakeholder management

• Act as a key operational contact for the assigned account.
• Translate client priorities into clear actions, owners and timelines.
• Prepare and present performance updates, operational reviews and improvement plans.
• Resolve service issues and maintain effective working relationships with client teams, outlet personnel and internal departments.

Reporting and cost management

• Monitor agreed KPIs, including outlet coverage, stock availability, share of shelf and execution compliance.
• Use reporting data and market observations to explain performance gaps and recommend practical improvements.
• Ensure accurate, timely reporting and closure of outstanding actions.
• Manage manpower utilisation, overtime, travel and other controllable expenses within approved budgets.
• Coordinate with HR, training, reporting and finance teams to support smooth operations.

Who should apply?

We welcome applications from:

• FMCG Area Sales Managers.
• Distributor Sales Managers with direct field team responsibility.
• Merchandising Managers or Field Operations Managers.
• Experienced Area Sales Executives or Senior Sales Executives who already lead or coach field teams and are ready to step into management.

What we are looking for

• Preferably five years or more of relevant experience in FMCG sales, distribution, merchandising or field operations.
• Demonstrated experience leading sales representatives, merchandisers, supervisors or teams across multiple locations.
• Practical understanding of modern trade and convenience channels.
• Proven ability to improve outlet execution, manage manpower and resolve operational issues.
• Confidence in handling client discussions and presenting performance updates.
• Ability to interpret data and translate findings into clear field actions.
• Strong coaching, communication, planning and follow-through skills.
• Proficiency in Excel and PowerPoint; familiarity with Power BI or field reporting systems is an advantage.
• Good communication in English and Bahasa Malaysia.
• Willingness to travel regularly and work alongside field teams.

Benefits:

• Free parking
• Health insurance

Work Location: On the road