Full Time L2 Application System Support Specialist Jobs, in Lavu Tech Solutions Federal Territory - Maukerja

No visa sponsorship.

Looking only for someone locally.

Key Responsibilities

A. Application Support & Maintenance

• Provide Level 2 application support for enterprise and business applications.

• Investigate, troubleshoot, and resolve application incidents, system errors, integration failures, and performance issues.

• Monitor application health, interfaces, scheduled jobs, and system availability.

• Perform root cause analysis (RCA) and implement preventive measures to minimize recurring incidents.

• Coordinate with business users, infrastructure teams, and external vendors to resolve technical issues.

• Maintain application documentation, technical specifications, and standard operating procedures (SOPs).

B. SQL & Database Management

• Develop and execute SQL queries for data extraction, validation, reconciliation, and troubleshooting.

• Analyze database tables, relationships, stored procedures, and application data flows.

• Investigate data inconsistencies, transaction failures, and application performance issues.

• Support database optimization, reporting requirements, and data integrity improvements.

• Work with databases such as Microsoft SQL Server, MySQL, PostgreSQL, or Oracle.

C. Programming & System Enhancement

• Develop, maintain, and troubleshoot application scripts, programs, and system interfaces.

• Support minor application enhancements, bug fixes, and change requests.

• Develop API integrations, automation scripts, and utilities to improve system functionality.

• Participate in system testing, user acceptance testing (UAT), deployment, and post-implementation support.

• Apply secure coding practices, version control, and change management procedures.

D. AI & Automation Initiatives

• Proactively identify repetitive manual tasks and opportunities for process automation.

• Develop automation solutions using scripting, RPA, workflow tools, or AI technologies.

• Explore practical applications of AI in incident analysis, application monitoring, reporting, and technical support.

• Leverage AI-assisted development tools to improve coding efficiency, troubleshooting, and documentation.

• Evaluate and propose innovative solutions to improve operational efficiency, reduce manual effort, and enhance user experience.

• Ensure automation and AI solutions comply with organizational security, data protection, and governance requirements.

E. System Integration & Project Support

• Support integration between enterprise applications, databases, APIs, and external systems.

• Participate in application upgrades, system migrations, and digital transformation projects.

• Assist with technical assessments, impact analysis, and implementation activities.

• Work closely with business stakeholders to understand requirements and translate them into technical solutions.

3. Qualifications & Technical Requirements

Education

• Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related discipline.

Experience

• 4–6 years of relevant experience in enterprise application support and technical troubleshooting.