Full Time Manager- Senior Manager, Business Operations Jobs, in Ministry Of Education, Singapore (MOE) - Maukerja

What The Role Is

As a Manager/ Senior Manager, Business Operations in the Infrastructure & Facility Services Division (IFSD), you will partner product managers, engineers, vendors and business stakeholders to design, deliver and operate digital products supporting infrastructure planning, project delivery and facilities management centred around Smart Planning, Smart Project Management and Smart Facilities Management. You will ensure that the digital products address business needs and are effectively adopted across schools and MOE HQ.

What You Will Be Working On

• Work with schools, functional domain teams and users to understand workflows, policies and pain points to translate them into clear business requirements and identify opportunities to simplify, automate and improve processes
• Partner product managers and users to define and validate business problems through interviews, workshops and process reviews, provide operational context and domain expertise for solution design, and ensure proposed solutions are practical and aligned with operational needs
• Support implementation and adoption through planning and coordinating onboarding, communications, training, user acceptance testing and rollout activities
• Oversee daily operations of products, which includes system administration, user access and issue resolution, maintaining operational documentation, SOPs and guides, monitoring performance and channelling user feedback to Product and Engineering teams for continuous improvement
• Serve as the domain expert for system integrations, user journeys and data flows, and track product adoption and operational benefits, including improvements in productivity, compliance and service delivery, for management reporting
  
  

What We Are Looking For

• At least 2 years of experience in operations, software project management, facilities management or digital transformation work
• Experience in working with systems, data or digital products would be advantageous
• Strong analytical, problem-solving skills, communication and stakeholder management skills, with the ability to work effectively across diverse teams
• Ability to understand and improve operational workflows, and balance operational needs with project delivery priorities and timelines
• Comfortable navigating ambiguity, bringing structure to complex issue and constructively challenging assumptions
• Take ownership of outcomes, follows issues through to resolution and remains grounded in user and operational needs
  
  

As part of the processing of your application, you may be required to undergo a medical examination that will be fully paid by MOE. You will be provided with instructions regarding the medical examination.

Note: The medical examination is part of the selection process and does not indicate that you have been offered the appointment.

If you are facing issues submitting your application through the Careers@Gov portal, please contact us at ************* for assistance.