Full Time Club Manager-Gym General Manager Jobs, in Anytime Fitness Malaysia Franchising Federal Territory - Maukerja

We're Hiring: Club Manager

Love fitness, people, and hitting targets? We're looking for a hands-on Club Manager to lead our team and run the club like their own business.

Here's what the role involves:

Sales

• Ensure Senior Brand Ambassadors / Brand Ambassadors achieve their duties and monthly NJM targets
• Ensure all monthly sales targets are achieved and activities are completed on time
• Ensure accuracy and completion of the MEMBR System, with daily monitoring and spot checks
• Review call logs (5 outbound call scripts per staff)
• Lead SMS and email content
• Drive a minimum of 10 conversations/day with 4 booked appointments and 2 presentations
• Assign leads to salespeople, with all unassigned leads assigned within 24 hours
• Set daily, weekly and monthly goals and plan strategically to hit targets
• Tools: MEMBR System, Call Script, HOP/Reassessment, Monthly Business Plan

Marketing

• Monthly evaluation of GX classes and endorsers
• Localise national campaigns
• Bring creativity and innovation to marketing activities (e.g. Welcome Kit)
• Acquire corporate partnerships
• Identify marketing opportunities (collateral placement, events, etc.)
• Keep marketing collaterals updated and use the budget efficiently
• Conduct competitive analysis

Operations: Billing & Collection

• Generate and finalise the billing issue report
• Monitor and spot check daily to ensure scripts are followed
• Review SMS and email content

️ Operations: Personal Trainers

• Ensure the Head Coach achieves duties and monthly NJM targets
• Review, file and safekeep all PT agreement forms
• Weekly 1-on-1s with the Head PT and monthly 1-on-1s with PTs, fully documented
• Ensure strict compliance with uniform standards and schedules

Operations: Member Engagement

• Address complaints and feedback within 24 hours and notify the ABM immediately
• Run quarterly surveys
• Service calls: NJM welcome calls the day after joining, and monthly calls to non-active members

️ Operations: Defects & Maintenance

• Complete the daily club walkthrough checklist and maintain overall cleanliness
• Update the maintenance report and detect defects
• Address repairs within 48 hours and fix them within 30 days
• Manage inventory and usage of janitorial and office supplies
• Ensure efficient use of electricity and water

Operations: Accounting Reports

• Sales and PT commission report, Staff and GX DTR report, salary breakdown with leave forms, Payment Request Form
• Complete and send previous month's EOD reports to the Accounts Department
• Validate inventory reports through physical count
• Handle government and institutional requirements
• Cashiering and banking: AM/PM shift EOD reports, next-day cash deposits, and sending deposit slips to Accounting
• Set up monthly reports: DSR, Billing Issue Report, Scorecard, and the booking calendar in the MEMBR System

Operations: Manpower

• Prepare staff schedules per employment contracts
• Run monthly club launch / team meetings
• Manage performance through quarterly evaluations and employee recognition
• Implement and enforce the employee handbook, including demerits and warning letters when needed

Others

• Act as the club's main point of contact and escalate critical issues to the ABM immediately

Interested? Send your CV to *************