- Singapore
Full Time Executive, AIC (Singapore Hub) Jobs, in SATS Ltd. - Maukerja
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Job Description
Responsibilities
Job Description
Key Responsibilities
Key Responsibilities
- Responsible for SIA Aircraft Interior Cleaning (AIC) operations
- Monitor and meeting airlines’ Service Level Agreement (SLAs)
- Coverage for Scoot AIC operations
- Achieve on-time departure of flights by monitoring and ensuring compliance with airline requirement in precision timing
- Be familiar with various airlines’ requirements, especially on the hygiene and cleanliness standards, and dressing requirements
- Track and monitor correct adherence to SOP on safety cards
- Ensure prompt response to airline queries and requests
- Represent the department at customer meetings
- Monitor and review the manpower requirement based on seasonal and / or ad-hoc flight changes
- Work with Duty Manager(s) to ensure adequate and optimal manning level to handle flights activities efficiently
- Oversee all staff matters at operation level, such as MCs, last minute leave, OT recalls etc
- Oversee staff disciplinary matters
- Manage service crew performance
- Monthly meeting with service crew to review service level performance
- Monitor and review the contractor manning based on seasonal and / or ad-hoc flight changes
- Work with intradepartmental and interdepartmental key appointment holders to manage workflow to meet operational needs
- Engage in regular meetings, briefings, dialogue sessions and feedback sessions etc. with staff so as to ensure business processes established are in line with both staff’s acceptance and company/department’s policies
- Conduct regular safety and quality audits
- Oversee and ensure staff adherence to safety rules & regulations, including PPE, and safe work practices
- Conduct investigations for complaints and incidents, and provide reports
- Support the overall monitoring of AIC business processes, particularly in terms of the Department’s Key Performance Indicators (KPIs)
- Assist in identifying areas for improvement or deficiency, especially on cost reduction and productivity gains
- Implement and manage systems and technology related projects, including working with technology team and consultants
- Manage projects assigned to ensure implementation at AIC’s operations within timeline set
- Work with training to develop training materials critical to operations
- Facilitate relevant training tailored for all grades of staff
- Manage the collection of cabin waste from the tarmac and efficient disposal of the waste at the appropriate location.
- Undertake any other duties assigned by reporting officer
- Degree in any discipline
- Possess strong communication skills
- Good analytical skills
- Be meticulous in his/her work output
- Be highly adaptive and resilient at work
- Be a team player, highly motivated and an independent worker
- Good IT skills
- Ability to provide on-call support or stand-by for emergencies or operational incidents
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