- Singapore
Full Time Senior Customer Service Executive Jobs, Salary up to SGD 3,000 in AIGLE SECURITY PTE. LTD. - Maukerja
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Job Description
Responsibilities
Job Summary
Supervise and lead the concierge/customer service team to deliver exceptional service, manage daily operations, resolve escalated issues, and coordinate with stakeholders to enhance operational efficiency and service quality.
Responsibilities
Supervise and manage daily operations of the concierge/customer service team to ensure smooth service delivery
Lead, guide, and motivate team members to uphold high service standards and foster a positive work environment
Monitor staff attendance, punctuality, grooming, discipline, and work performance to maintain professionalism
Enforce adherence to company policies, operational procedures, and site-specific SOPs among team members
Delegate duties effectively to ensure balanced task distribution and operational coverage
Respond professionally to residents’ and guests’ enquiries, feedback, and complaints to maintain satisfaction
Take charge of escalated matters and resolve operational issues promptly to minimize disruption
Ensure proper shift handovers, daily reports, and operational records are accurately maintained for continuity
Coordinate with the Operations Team, Management, and relevant stakeholders to address site matters collaboratively
Identify operational inefficiencies and recommend actionable solutions to improve service quality and processes
Perform frontline concierge duties and other tasks as assigned by Management to support team functions
Manage staff conflicts and make sound decisions to maintain team cohesion and service excellence
Maintain composure and apply problem-solving skills under pressure to handle challenging situations effectively
Work independently to oversee daily operational responsibilities and ensure team accountability
Adapt to rotating shifts, weekends, and public holidays to meet operational needs
Preferred competencies and qualifications
Minimum 1-2 years of working experience in the hospitality industry
Experience in hotel front office, guest relations, concierge services, or service apartment environments
Previous supervisory or team-leading experience
Strong leadership, communication, and interpersonal skills
Well-groomed, professional, responsible, and service-oriented attitude
Supervise and lead the concierge/customer service team to deliver exceptional service, manage daily operations, resolve escalated issues, and coordinate with stakeholders to enhance operational efficiency and service quality.
Responsibilities
Supervise and manage daily operations of the concierge/customer service team to ensure smooth service delivery
Lead, guide, and motivate team members to uphold high service standards and foster a positive work environment
Monitor staff attendance, punctuality, grooming, discipline, and work performance to maintain professionalism
Enforce adherence to company policies, operational procedures, and site-specific SOPs among team members
Delegate duties effectively to ensure balanced task distribution and operational coverage
Respond professionally to residents’ and guests’ enquiries, feedback, and complaints to maintain satisfaction
Take charge of escalated matters and resolve operational issues promptly to minimize disruption
Ensure proper shift handovers, daily reports, and operational records are accurately maintained for continuity
Coordinate with the Operations Team, Management, and relevant stakeholders to address site matters collaboratively
Identify operational inefficiencies and recommend actionable solutions to improve service quality and processes
Perform frontline concierge duties and other tasks as assigned by Management to support team functions
Manage staff conflicts and make sound decisions to maintain team cohesion and service excellence
Maintain composure and apply problem-solving skills under pressure to handle challenging situations effectively
Work independently to oversee daily operational responsibilities and ensure team accountability
Adapt to rotating shifts, weekends, and public holidays to meet operational needs
Preferred competencies and qualifications
Minimum 1-2 years of working experience in the hospitality industry
Experience in hotel front office, guest relations, concierge services, or service apartment environments
Previous supervisory or team-leading experience
Strong leadership, communication, and interpersonal skills
Well-groomed, professional, responsible, and service-oriented attitude
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