Full Time Executive ,Customer Service Jobs, in BE International Marketing Federal Territory - Maukerja

The Opportunity:

This position plays a critical role in supporting the operations by delivering accurate, timely, and professional assistance to members and customers. This role requires a strong understanding of the Company’s marketing plan, policies, and procedures to effectively address inquiries, ensure compliance, and enhance member satisfaction and retention. The position also supports departmental efficiency and contributes to the overall growth and stability of the network.

How You'll Make an Impact:

• Manage end-to-end handling of customer and member inquiries across multiple channels (inbound calls, outbound calls, emails, and CSS tickets), ensuring complete resolution from first contact through to closure.
• Handle inbound calls professionally and efficiently, meeting defined service level targets.
• Conduct outbound calls for follow-ups, issue resolution, and member engagement.
• Respond to customer and member emails in a timely, accurate, and professional manner.
• Manage and resolve Customer Support System (CSS) tickets within established service level agreements (SLAs).
• Provide accurate information on the Company’s marketing plan, compensation structure, policies, and procedures.
• Collaborate with internal departments to ensure efficient issue resolution.
• Support company events, trainings, and member engagement activities when required.
• Undertake ad hoc assignments as directed by management.

What We're Looking For:

• At least 1-2 years of customer service experience preferably in the MLM/Direct Selling.
• Familiar with tools such as ticketing systems, CRM, Salesforce etc.
• Proficient in MS Office application (Words, Excel, PPT)
• Empathy, patience, effective problem-solving skills and negotiation skills.
• Service-oriented with positive mindset.
• Able to work independently with minimum supervision.
• Work location: Bukit Jalil (nearby Pavilion Bukit Jalil)
• Working days : Wednesday to Sunday (9am - 6pm), Off day on Monday & Tuesday

Work Location: In person