- Singapore
Full Time Customer Services Officer Jobs, in JLL - Maukerja
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Job Description
Responsibilities
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Location:
Northeast
Role Function:
Responsible and accountable for the performance and operations of the Customer Service in the property.
Duties and responsibilities
The key responsibilities include:
Present the outward face of an organisation and therefore must be seen to be above reproach.
Reply politely to all enquires or refer them to the location where the information may be obtained.
Under all circumstances, you must not be rude.
Be polite and courteous but firm when dealing with members of the public.
Effective Communication with the visitors / tenants is required.
Verbally embrace the visitors / tenants with a warm welcome greeting and a smile.
Convey the right information effectively to visitors/tenants.
Respond courteously both over the telephone and via face-to-face inquiries of visitors, tenants and the general public.
Maintaining security by becoming familiar with the surroundings, tenants and visitors.
Handling visitors/tenants complaints on any major or minor incidents.
Handling A&P redemption programs with proper documentation.
Be aware of all incidents occurring and are responsible in disseminating the information to the rest in the team.
Render customer service assistance and to assist Security Officers in registering visitors.
Attend to visitor’s enquiries.
Visitor Passes issued are for use on a daily basis and thus not to be retained overnight. Personnel are required to follow up with the visitor concerned and lost fees shall be incurred for loss of pass. Amount collected will be handed over to a designated department.
Ensure that all Lost & Found items are well documented and handed over to a designated department for proper safe-keeping.
Investigating and solving visitors problems which may be complex or complicated that have been passed on by security officer such as loss of building passes or etc, and
Undertakes ad hoc responsibilities that may be assigned from time to time.
Key Competencies & Performance Measures
Minimum GCE 'O' Level and 1 year of relevant working experiences.
Approachable personality with genuine aptitude for service-related work
Other language skills will be a plus factor
Great communication and interpersonal skills
Proactive and solution oriented, friendly with assertive and personable nature.
Demonstrate initiative and able to work independently.
Experience in using Microsoft Word, Excel, PowerPoint.
Decorous telephone etiquette.
Ability to work under pressure and managed difficult customers.
Ensure Client and tenants customer satisfaction.
Receive high level of satisfaction from tenants, clients and general public in relation to building performance and execution of duties.
Be polite and courteous but firm when dealing with members of the public.
Be smartly and properly dressed at all times.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Location:
Northeast
Role Function:
Responsible and accountable for the performance and operations of the Customer Service in the property.
Duties and responsibilities
The key responsibilities include:
Present the outward face of an organisation and therefore must be seen to be above reproach.
Reply politely to all enquires or refer them to the location where the information may be obtained.
Under all circumstances, you must not be rude.
Be polite and courteous but firm when dealing with members of the public.
Effective Communication with the visitors / tenants is required.
Verbally embrace the visitors / tenants with a warm welcome greeting and a smile.
Convey the right information effectively to visitors/tenants.
Respond courteously both over the telephone and via face-to-face inquiries of visitors, tenants and the general public.
Maintaining security by becoming familiar with the surroundings, tenants and visitors.
Handling visitors/tenants complaints on any major or minor incidents.
Handling A&P redemption programs with proper documentation.
Be aware of all incidents occurring and are responsible in disseminating the information to the rest in the team.
Render customer service assistance and to assist Security Officers in registering visitors.
Attend to visitor’s enquiries.
Visitor Passes issued are for use on a daily basis and thus not to be retained overnight. Personnel are required to follow up with the visitor concerned and lost fees shall be incurred for loss of pass. Amount collected will be handed over to a designated department.
Ensure that all Lost & Found items are well documented and handed over to a designated department for proper safe-keeping.
Investigating and solving visitors problems which may be complex or complicated that have been passed on by security officer such as loss of building passes or etc, and
Undertakes ad hoc responsibilities that may be assigned from time to time.
Key Competencies & Performance Measures
Minimum GCE 'O' Level and 1 year of relevant working experiences.
Approachable personality with genuine aptitude for service-related work
Other language skills will be a plus factor
Great communication and interpersonal skills
Proactive and solution oriented, friendly with assertive and personable nature.
Demonstrate initiative and able to work independently.
Experience in using Microsoft Word, Excel, PowerPoint.
Decorous telephone etiquette.
Ability to work under pressure and managed difficult customers.
Ensure Client and tenants customer satisfaction.
Receive high level of satisfaction from tenants, clients and general public in relation to building performance and execution of duties.
Be polite and courteous but firm when dealing with members of the public.
Be smartly and properly dressed at all times.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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