Kerja Sepenuh Masa Community Manager, Gaji tinggi MYR 4,500 di Chimo Life 43300 - Maukerja

• SPM / Diploma or above, any field

• Minimum 1 year experience in community management, private-domain operations, customer service or

sales; personal group management experience is also considered

• Proficient with WhatsApp Groups, Facebook Groups, Instagram and Xiaohongshu (RED)

• Strong copywriting skills — able to independently write group announcements, campaign copy and

product recommendations

• Basic graphic editing skills (e.g. Canva) is an advantage

• Outgoing and personable; proactive in engaging members rather than waiting passively

• Organised and meticulous in maintaining customer lists, segmentation records and follow-up logs

• Experience planning online activities (giveaways, flash sales, check-in challenges) is an advantage

• Interest in health and wellness products is an advantage

• Comfortable being measured on community engagement and sales performance

1. Daily Community Management

• Run the brand customer communities daily, keeping engagement and atmosphere strong

• Post daily content: product knowledge, wellness tips, genuine customer reviews and campaign

announcements

• Respond actively to questions and guide purchase-intent members through to checkout

• Maintain group rules and order; handle negative feedback appropriately

2. Community Campaigns

• Plan and run in-group activities: flash sales, giveaways, limited-time offers, check-in challenges and

unboxing shares

• Design community-exclusive mechanics for major promotions and festive seasons such event

• Track campaign data, review results and refine the next round

3. Growth & Segmentation

• Grow the communities by channelling traffic from social media, advertising and the customer service team

• Design the welcome and onboarding flow for new members to improve retention

• Maintain customer segmentation (active / warm / dormant / lapsed) and tailor content to each segment

4. Repeat Purchase & Win-Back

• Send proactive repurchase reminders based on purchase history and product consumption cycles

• Run win-back programmes for dormant customers to reduce churn

• Recommend suitable product bundles to different segments to lift average order value

• Record customer preferences and dietary restrictions (lactose intolerance, vegetarian, seafood allergy,

sugar control) to ensure accurate recommendations

5. Paid Community Support

• Support the daily running of the founder's paid communities (entrepreneur, personal-IP and parenting

groups)

• Assist with paid community events, member services and renewal follow-up

6. Reporting & Collaboration

• Report monthly on community size, engagement rate, in-group sales and repeat purchase rate

• Work closely with the customer service and social media teams to convert traffic into sales

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance
• EIS
• Annual Bonus
• Training Provided
• Performance Bonus