Full Time Account Manager Jobs, Salary up to SGD 8,000 in Clixer+ Pte Ltd Southeast (Singapore) - Maukerja

Who You Are

At Clixer+, client relationships are our top priority. We’re looking for a dedicated and personable Account Manager who exudes professionalism and service excellence. You are presentable and well-spoken, and you carry yourself with confidence and grace. You have a passion for helping others, a strong sense of empathy, and a drive to provide exceptional customer service. You enjoy anticipating client needs, resolving issues promptly, and creating a positive, memorable customer experience. Your ability to communicate clearly, maintain composure under pressure, and build trust with clients sets you apart.

Objectives of the Role

Serve as the main point of contact in all matters related to client concerns and needs

Build and strengthen client relationships to achieve long-term partnerships, connecting with key business executives and stakeholders

Maintain accurate client records, keeping track of any contract updates and renewals

Liaise and work between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs

Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

The Role

Reporting to the Managing Director, you will

Handle inquiries and requests from customers and address their needs

Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs

Responsible for keeping current customers satisfied and delivering exceptional customer service on a day-to-day basis

Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business and to facilitate customer need fulfilment

Generate progress reports for clients and management within the company

Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

Forecast and track key account metrics

Collect and analyse data to learn about customer behaviour

Identify upsell, cross-sell, and renewal opportunities and communicate with the management regularly

Act as a customer advocate with a focus on improving the buying experience

Monitor and analyse customer’s usage of our product and solution

Responsible for working with the Sales and management to onboard and integrate new customers and developing existing customer relationships

What Requirements You Need

Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field

Possess minimum 4 years of account and customer experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Service Manager or relevant role, with knowledge in the IT sector is preferred

Have strong network and cyber security in the enterprise and government sectors as well as in local IT market

Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level

Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail

Proven track record of meeting or exceeding quotas and receiving positive customer feedback

Self-motivated and able to thrive in a results-driven environment

Possess bid management experience

We regret to inform that only shortlisted candidates will benotified. All applications will be treated with the strictest confidence.

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We are an Information Technology and Network System Integrated Company specialise in network test, monitoring, and assurance solutions to communications service providers, and enterprises segment. Clixer+ values on high quality customer service strive on building strong customer relationships for sustainable and continuous high-growth for the future. The Company continues to raise the bar on what we offer that strengths our professional relationship with our clients.