- North Bridge Road Downtown Core Central Region (Singapore) Singapore
Full Time After-Sales Service Manager (APAC) Jobs, Salary up to SGD 10,000 in LANDI INTERNATIONAL (SINGAPORE) PTE. LTD. Central Region (Singapore) - Maukerja
After-Sales Service Manager (APAC)
LANDI INTERNATIONAL (SINGAPORE) PTE. LTD.
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Job Description
Responsibilities
Job Summary
As the
After-Sales Service Manager (APAC)
, you will lead, scale, and optimize our regional post-sale service and warranty infrastructure across the Asia-Pacific region. In this strategic and hands-on role, you will build a high-performing authorized service provider (ASP) network, implement robust RMA workflows, and dramatically improve repair turnaround times (TAT). Serving as a key bridge between global standards and local market execution, your efforts will directly protect LANDI’s product reliability, manage operational costs, and elevate the regional customer experience.
Key Responsibilities
Strategic Procurement & Vendor Selection (RFI / RFQ)
Procurement Leadership:
Lead the end-to-end preparation, structuring, and issuance of Requests for Information (RFI) and Requests for Quotation (RFQ) to source regional service providers, repair centers, and logistics partners.
Commercial Evaluation:
Define technical, operational, and commercial evaluation criteria to systematically grade vendor proposals against cost and service capabilities.
Contract Negotiation:
Partner with Legal and Procurement teams to negotiate competitive pricing, commercial terms, and robust Service Level Agreements (SLAs) with finalist bidders.
APAC Service Network & Partner Management
Network Scaling:
Recruit, onboard, and manage third-party service partners and Authorized Service Centers (ASCs) to guarantee comprehensive regional market coverage.
Vendor Governance:
Define, track, and enforce stringent Service Level Agreements (SLAs) regarding repair quality and timelines.
Escalation Handling:
Act as the ultimate regional checkpoint for complex technical escalations, ensuring minimal business disruption for key clients.
Process Optimization & Supply Chain Continuity
Workflow Engineering:
Continuously evaluate and streamline end-to-end after-sales workflows, driving downs in Turnaround Time (TAT) and operational friction.
Inventory Control:
Partner with supply chain teams to oversee forward and reverse logistics for spare parts, predicting regional inventory demands while keeping costs under control.
RMA & Claims:
Manage the end-to-end Return Merchandise Authorization (RMA) and warranty claim payment structures transparently and effectively.
Policy Enforcement & Data Intelligence
Warranty Compliance:
Ensure consistent communication and deployment of LANDI's warranty policies to regional clients and service center networks.
Data-Driven Insights:
Run deep-dive analytics on repair data, product failure rates, and customer feedback trends to identify systemic product quality issues.
Executive Reporting:
Convert operational numbers into regular performance dashboards and present strategic improvements directly to APAC senior leadership.
Job Qualifications
Education:
Bachelor’s degree in business administration, Engineering, Operations Management, or a related discipline.
Experience:
Minimum 5–8 years of proven experience in regional after-sales management, technical customer service operations, or workshop/repair center management.
Industry Background:
Prior experience managing hardware products, consumer electronics, or terminal-based technology infrastructures is highly advantageous.
Technical Savvy:
Deep understanding of warranty frameworks, operational scaling, RMA processes, and data-driven root cause analysis.
Tools:
Proficiency in CRM systems (e.g., Salesforce), modern ERP platforms, and data analysis software (Excel, Power BI, or Tableau).
Soft Skills:
Outstanding cross-border stakeholder management skills with a strong record of managing decentralized, multinational partner networks.
As the
After-Sales Service Manager (APAC)
, you will lead, scale, and optimize our regional post-sale service and warranty infrastructure across the Asia-Pacific region. In this strategic and hands-on role, you will build a high-performing authorized service provider (ASP) network, implement robust RMA workflows, and dramatically improve repair turnaround times (TAT). Serving as a key bridge between global standards and local market execution, your efforts will directly protect LANDI’s product reliability, manage operational costs, and elevate the regional customer experience.
Key Responsibilities
Strategic Procurement & Vendor Selection (RFI / RFQ)
Procurement Leadership:
Lead the end-to-end preparation, structuring, and issuance of Requests for Information (RFI) and Requests for Quotation (RFQ) to source regional service providers, repair centers, and logistics partners.
Commercial Evaluation:
Define technical, operational, and commercial evaluation criteria to systematically grade vendor proposals against cost and service capabilities.
Contract Negotiation:
Partner with Legal and Procurement teams to negotiate competitive pricing, commercial terms, and robust Service Level Agreements (SLAs) with finalist bidders.
APAC Service Network & Partner Management
Network Scaling:
Recruit, onboard, and manage third-party service partners and Authorized Service Centers (ASCs) to guarantee comprehensive regional market coverage.
Vendor Governance:
Define, track, and enforce stringent Service Level Agreements (SLAs) regarding repair quality and timelines.
Escalation Handling:
Act as the ultimate regional checkpoint for complex technical escalations, ensuring minimal business disruption for key clients.
Process Optimization & Supply Chain Continuity
Workflow Engineering:
Continuously evaluate and streamline end-to-end after-sales workflows, driving downs in Turnaround Time (TAT) and operational friction.
Inventory Control:
Partner with supply chain teams to oversee forward and reverse logistics for spare parts, predicting regional inventory demands while keeping costs under control.
RMA & Claims:
Manage the end-to-end Return Merchandise Authorization (RMA) and warranty claim payment structures transparently and effectively.
Policy Enforcement & Data Intelligence
Warranty Compliance:
Ensure consistent communication and deployment of LANDI's warranty policies to regional clients and service center networks.
Data-Driven Insights:
Run deep-dive analytics on repair data, product failure rates, and customer feedback trends to identify systemic product quality issues.
Executive Reporting:
Convert operational numbers into regular performance dashboards and present strategic improvements directly to APAC senior leadership.
Job Qualifications
Education:
Bachelor’s degree in business administration, Engineering, Operations Management, or a related discipline.
Experience:
Minimum 5–8 years of proven experience in regional after-sales management, technical customer service operations, or workshop/repair center management.
Industry Background:
Prior experience managing hardware products, consumer electronics, or terminal-based technology infrastructures is highly advantageous.
Technical Savvy:
Deep understanding of warranty frameworks, operational scaling, RMA processes, and data-driven root cause analysis.
Tools:
Proficiency in CRM systems (e.g., Salesforce), modern ERP platforms, and data analysis software (Excel, Power BI, or Tableau).
Soft Skills:
Outstanding cross-border stakeholder management skills with a strong record of managing decentralized, multinational partner networks.
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