- Maxwell Road Downtown Core Central Region (Singapore) Singapore
Full Time Senior Executive, Client Grants - Enquiries Jobs, in Agency For Integrated Care Central Region (Singapore) - Maukerja
Senior Executive, Client Grants - Enquiries
Agency For Integrated Care
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Job Description
Responsibilities
This role is responsible for managing client enquiries, resolving escalated cases, supporting nursing homes with scheme-related transactions, handling status requests, engaging stakeholders, performing secretariat duties, and maintaining workflow documentation.
- Investigate and resolve client enquiries and escalated cases, including disputes and alleged fraud.
- Support nursing homes with scheme-related transactions such as applications, payments, admissions, and discharges to ensure proper grant usage.
- Handle status requests by responding promptly to stakeholders and ensuring necessary approvals are obtained before releasing information.
- Build and maintain strong relationships with stakeholders including MOH, MOM, CPF Board, and nursing homes.
- Serve as the main point of contact for nursing homes, ensuring all enquiries are acknowledged and addressed.
- Maintain accurate workflow documentation, SOPs, and archival records for decision-making reference.
- Engage stakeholders regularly to facilitate effective communication and collaboration.
- Perform secretariat duties, including recording meeting minutes and assisting with ad hoc assignments.
Job Requirement:
- Degree in business management or any discipline with minimum 3 years of working experience.
- Good interpersonal skills and able to engage stakeholders and manage complex customer service/ feedback related issues.
- Possess excellent writing, verbal communication and customer service skills, with the passion and patience to serve the seniors
- Able to keep calm and composure at high pressure situation.
- Good problem-solving skills to achieve the best outcome for the client and service provider.
- Able to work independently and as a team player, with motivation to learn and progress as a team
- Adaptable to changes
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