Full Time FRANCHISE EXECUTIVE Jobs, Salary up to MYR 4,500 in Tea Garden Restaurant (MY) Selangor - Maukerja

1. Job Purpose

To provide operational and administrative support to franchise outlets, ensuring compliance with company standards, effective franchisee relationship management, timely payment follow-up, project coordination and accurate performance reporting. The role also supports continuous improvement through effective use of digital tools and business reporting.

2. Key Responsibilities

A. Franchise Outlet Operational Support & Compliance

• Monitor franchise outlets' compliance with company policies, operational standards and Standard Operating Procedures (SOPs).
• Coordinate with franchisees and internal departments to address operational issues and compliance gaps.
• Maintain accurate compliance records and prepare regular monitoring reports.
• Follow up on corrective actions to ensure timely resolution of identified issues.

B. Franchisee Relationship Management & Payment Follow-Up

• Serve as a key contact point between franchisees and the Company for day-to-day operational and administrative matters.
• Maintain positive working relationships with franchisees through regular communication and follow-up.
• Monitor outstanding payments and coordinate with the Finance Department on payment collection and reconciliation.
• Follow up with franchisees on overdue payments and escalate unresolved matters to management.
• Maintain updated franchisee records and payment tracking reports.

C. Project & Task Management

• Coordinate and monitor franchise-related projects, assignments and operational initiatives.
• Ensure assigned projects and tasks are completed within agreed timelines.
• Liaise with relevant departments to obtain updates and resolve outstanding matters.
• Maintain project trackers and provide regular progress reports to management.
• Support other ad hoc assignments as required.

D. Franchise Outlet Customer Satisfaction (CSAT) Monitoring & Reporting

• Monitor customer satisfaction performance across franchise outlets.
• Collect, consolidate and analyse customer feedback and CSAT data.
• Prepare accurate and timely CSAT performance reports.
• Highlight key customer concerns and areas requiring improvement.
• Coordinate with franchisees and relevant departments to follow up on improvement actions.

E. Business Acumen, Reporting & Digital Tools

• Prepare professional reports, presentations and business updates for management.
• Utilise Microsoft Office applications, particularly Excel and PowerPoint, for data analysis, tracking and reporting.
• Apply suitable AI tools to improve work efficiency, reporting accuracy and presentation quality, in accordance with company guidelines.
• Analyse operational and franchise performance data to identify trends and areas for improvement.
• Support process improvements and automation initiatives where applicable.

3. Job Requirements

Education & Experience

• Diploma or Bachelor's Degree in Business Administration, Management, Hospitality, Marketing or a related field.
• Preferably 1–2 years of working experience in franchise management, F&B operations, business support, administration or a related field.
• Fresh graduates with strong coordination, communication and analytical skills are encouraged to apply.

Skills & Competencies

• Good communication and interpersonal skills, with the ability to maintain positive relationships with franchisees and internal stakeholders.
• Strong organisational, coordination and time management skills.
• Proficient in Microsoft Office, particularly Excel, Word and PowerPoint.
• Good analytical skills with attention to detail and reporting accuracy.
• Ability to manage multiple assignments and meet deadlines.
• Familiarity with AI tools for reporting, analysis and presentation is an added advantage.
• Ability to work independently and collaboratively with cross-functional teams.
• Willingness to travel to franchise outlets when required.

4. Contract Terms

• This position is offered on a fixed-term contract basis for six (6) months.
• The employee will be required to perform the responsibilities and achieve the KPIs assigned during the contract period.
• Any extension or renewal of the contract will be subject to business requirements, individual performance and mutual agreement.
• The Company reserves the right to assign other relevant duties within the scope of the position, as reasonably required.

Pay: RM3,500.00 - RM4,500.00 per month

Work Location: In person