Full Time Executive Housekeeper Jobs, Salary up to MYR 9,000 + bonus in Bangi Resort Hotel Selangor - Maukerja

The Executive Housekeeper is fully responsible for and in charge of the Housekeeping Department, the cleanliness and comfort of the guests’ rooms, guest areas, and Hotel premises.  He/She is to ensure that the department will operate in an efficient manner through effective and efficient identification of the needs and requirements by planning, organizing, selecting, executing, training, monitoring, and controlling the staffing, product, and services within the approved budget limits.  He/She is also responsible for providing professional and quality guest services that meet the hotel standards of achievement within the very best minimum expenses

Establishes systems that are achievable and attainable to ensure a high standard of hygiene and cleanliness at all times within the department, rooms, and the premises of the Hotel.

Ensures overall cleanliness of guest rooms and general areas of the hotel by directing and supervising housekeeping services, including establishing and implementing a cleaning schedule of the areas to be cleaned on a daily, weekly, monthly, quarterly, and yearly basis.

Inspects all guest rooms and facilities, public areas, and other areas of the Hotel premises on a regular and planned basis to ensure that the standards of hygiene and cleanliness are adhered to and are well maintained.

Coordinates all general cleaning projects as required.

To be well-versed with the IDB system and to apply and use the system where applicable.

To stay abreast of the Daily Hotel Room Status and the Reservation Forecast so as to maximize the Hotel occupancy and room revenue.

Responsible for the smooth administration and operation of the Laundry Department.

Inspect the quality of laundry and dry cleaning, ensuring that proper formulas, methods, and procedures are followed.

Ensure the department's day-to-day efficiency by effectively scheduling shifts and allocating work.

To develop and improve standard working procedures for daily activities, which will enable work consistency and maintain good standards in all housekeeping areas.

Ensures that all staff are always on alert for the overall operations and work with an eye for detail in all areas of cleanliness and hygiene so as to meet the hotel standards.

Manages staffing of all areas within the department to ensure that standards of cleanliness and hygiene are met and that the department operates in an efficient manner at all times.

Identifies accurate manpower planning and is directly responsible for the adequate hiring of manpower according to the established Manning Guide so as to ensure that the department will operate in an efficient and effective manner.

Is directly involved in the Recruitment Drive organized by the Hotel and conducts job interviews accordingly with the assistance of the Assistant Housekeeping Manager and Human Resources Department.

Establishes training methodology for all departmental skills training programs and is directly involved with such training needs and activities.

Oversees on-the-job training of the staff; evaluates key subordinates’ performance, recruiting, developing good employee relations, and resolving personal and work-related problems.

Ensures that all staff will be trained on the Standards & Procedures and other aspects of skills training in order to achieve the level of competency required to perform their job and duties effectively.

Ensures that all staff will be involved in constant training activities so as to create opportunities for their career development and knowledge upgrading.

Ensures that the on-the-job training and other Industrial Training placements are coordinated and executed accordingly with assistance from the Assistant Housekeeping Manager, Supervisors, and Human Resources Department.

To motivate and discipline the staff whenever necessary.

Responsible for the effectiveness of all administrative work schedules, applications of vacations, merits and demerits assessment, training, and job advancement to ensure that all employees will receive fair and equitable treatment and consideration at all times.

To take an active interest and role in the employees’ welfare, morale, relations, and job satisfaction of all staff with assistance from the Human Resources Department.

Prepares an annual vacation plan for staff and ensures that the maximum vacation days are taken during the slack period.

Fosters a climate of trust and team spirit amongst all staff in accordance with the hotel Core Values and Mission Statement.

Ensures that all new staff will attend the Hotel Orientation and Department Orientation programs accordingly.

Instills in staff the importance of their role and job functions as part of the operations team responsible for providing quality guest services within the department and Hotel.

Ensures that all Supervisory staff have carried out their duties and responsibilities systematically through effective planning and organizing of work to ensure smooth operations.

Monitors the performance of all staff to ensure work effectiveness.

Reviews all staff performances periodically in compliance with the requirements for assessment of probationers during the probation period and other potential merit performers for merit, promotion, and annual evaluations.

Endorses all duly completed assessment and evaluation forms by Supervisors for the approval of job confirmation, promotion, and/or termination.

Conducts counseling sessions, attends to all disciplinary cases, and takes appropriate disciplinary actions with assistance from the Human Resources Department.

Creates continuous room for improvement in job skills and knowledge for staff so as to enhance their skills and level of competency.

Reminds all staff of the importance of their integrity at work on a constant basis.

To supervise and effectively roster the service contract (cleaners, plants, pest control, washroom services, dust trap mats, and laundry equipment).

Monitors schedule preparation, ensuring that payroll and other related expenses on overtime, part-time and contract services are in line with budgeted or forecast occupancy.

Prepares the Annual Housekeeping Budget with the assistance of the Assistant Housekeeping Manager.

Monitors departmental expenses.

Monitors the monthly Profit & Loss Statement efficiently.

Controls linen inventory, laundry costs, guest amenities, and cleaning supplies and orders required materials to replenish the par stock level.

Establishes systems to ensure the efficient check and balance of Food & Beverage and room linen, guest and Executive laundry, and staff uniforms are collected, received, stored, issued, monitored, and controlled effectively.

Handles all purchases of the required decorative items and attire for promotions and Banquet functions and coordinates the necessary decoration set-up as identified.

Responsible for the design and selection of the staff uniforms, linen, amenities, and equipment throughout the Hotel and ensuring the successful tailoring and making of the identified items.

Reviews and recommends any new upgrades and changes of the uniforms and linen towards meeting a higher quality and more cost savings from time to time.

Ensure that all lost & found properties are properly recorded and kept in a safe place.

Monitors Lost & Found items and ensures that losses of guest and Hotel items are well controlled.

Establishes a check and balance system in order to monitor that pilferage of guest supplies, amenities, and chemical agents is well controlled.

Ensures adequate operational supplies; storage and control procedures; par stock; receiving and issuing of linen, uniforms, and other departmental-related operating stocks.

Sources the most ideal quality of equipment and supplies for the use of Hotel guests and staff and to ensure that the selected prices meet the set budget.

Exhibits cost concern in all expenditures throughout the selection and purchase of all related decor items, furniture, uniforms, linen, and flowers and plants for the Hotel.

Ensures that all duties and responsibilities are performed efficiently and effectively within the most economical utility expenses so as to meet the objective of energy conservation.

Managing the department’s budget by controlling stocks, authorizing within established expenditure limits for required supplies and/or replacement stocks.

Coordinates all renovation projects for the rooms and public areas effectively.

Responsible for the identification and selection of décor for the guest rooms, Hotel facilities, outlets, and public areas so as to portray the ideal hotel image and to constantly review for appropriate changes to keep abreast with the markets and the trend-setting

Creates basic awareness and understanding of Fire Safety and Handling, Safety & Security Regulations, Policies & Procedures in compliance with the Occupational Safety & Health Act (OSHA) standards.

Prepares and presents all reports as required by the Hotel.