Full Time Customer Service Representative ( GDS knowledge required) Jobs, Salary up to MYR 4,900 in TASKAL RESOURCES SDN. BHD. Federal Territory - Maukerja

Working hours: 8 hours working + 1 hour lunch

Business Days: Monday - Sunday (5 working days, 2 days off)

Key Responsibilities:

- Respond to customer inquiries via phone in English.
- Assists customer with related to flight changes, reissuance, refunds, and hotel reservations.
- Advice on best fare options, routes, and travel policies
- Provide accurate information according to customer concerns.
- Resolve customer issues promptly and professionally.
- Coordinate with airlines and suppliers for schedule changes or special requests
- Support team members and contribute to a positive team environment.

Are you a MATCH?

- Malaysia Citizen
- A minimum of two to three years of experience in corporate or leisure ticketing
- Proficiency in at least one GDS (Amadeus, Sabre, or Galileo) is required
- Experience in manual ticket reissuance is considered an advantage
- Strong Communication and Customer Service skills to effectively assist and address customer needs
- Attention to detail, organizational skills, and working knowledge of booking systems
- Confident in emergency ticketing support
- Prior experience in travel agency is an advantage

<24Hours>

Pay: RM4,000.00 - RM4,900.00 per month

Benefits:

- Additional leave
- Maternity leave
- Professional development
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM4,900.00 per month

Benefits:

• Additional leave

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Which GDS system you used?
• Do you have experience in issuing and reissuing airline tickets?
• Are you experience in handling manual reissue?
• Are you open to working in shifts, including night shifts?
• Are you familiar with using Cryptic mode or Graphical mode when handling reservations and ticket issuance?

Education:

• STM/STPM (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person