Full Time Guest Services Coordinator Jobs, Salary up to MYR 3,800 in Pacific Grand Holidays Selangor - Maukerja

Proficiency in speaking, reading and typing in both English and Mandarin (Traditional and Simplified) is required

Available to work full-time:

• Night shift: Tuesday to Saturday, 10:00 PM – 7:00 AM

Strong communication and interpersonal skills

Ability to handle difficult situations and resolve conflicts professionally

Diploma or Degree in Tourism, Hospitality, Aviation, or related field

Minimum of 2 years of experience in travel industry (experience in reservation systems (GDS) such as Sabre is an advantage)

Fresh graduates and candidates with no experience are welcome; training will be provided

Assist customers with travel bookings, itinerary planning, and general inquiries

Handle customer complaints and provide timely and effective resolutions

Maintain strong relationships with clients and ensure high levels of customer satisfaction

Coordinate with internal teams and external suppliers to ensure smooth travel experiences

Process payments, refunds, and booking modifications as required

Provide after-sales support and follow up with customers for feedback

Stay up to date with travel trends, packages, and promotions