Full Time Infrastructure Engineer Jobs, in RiDiK (a Subsidiary Of CLPS. Nasdaq: CLPS) Federal Territory - Maukerja

Job Description: Infrastructure Operations Engineer (Junior)

Location: Malaysia

Experience: 3+ Years

Job Summary

We are looking for a Junior Infrastructure Operations Engineer with 3+ years of experience in IT infrastructure support, administration, and operations. The candidate will be responsible for monitoring, maintaining, troubleshooting, and supporting enterprise IT infrastructure, ensuring system availability, stability, and performance.

Key Responsibilities

• Monitor and maintain IT infrastructure, including Windows/Linux servers, networks, storage, and virtual environments.
• Perform daily infrastructure health checks, system monitoring, and operational maintenance.
• Troubleshoot and resolve infrastructure-related incidents, service requests, and technical issues.
• Support server administration, OS patching, upgrades, and security updates.
• Perform basic administration of Active Directory, DNS, DHCP, and Group Policy.
• Monitor network connectivity, server performance, CPU, memory, and storage utilization.
• Support virtualization platforms such as VMware or Hyper-V.
• Assist with backup monitoring, restoration activities, and disaster recovery operations.
• Manage incidents, problems, and changes using ITSM tools such as ServiceNow or Jira.
• Maintain infrastructure documentation, operational procedures, and incident reports.
• Coordinate with internal IT teams and vendors to resolve infrastructure issues.
• Follow ITIL processes, security policies, and operational SLAs.
• Participate in scheduled maintenance activities and rotational shifts when required.

Mandatory Technical Skills

• 3+ years of experience in IT Infrastructure Operations / IT Support.
• Good knowledge of Windows Server and basic Linux administration.
• Basic understanding of networking concepts: TCP/IP, DNS, DHCP, LAN, WAN.
• Experience with Active Directory and Group Policy.
• Knowledge of VMware / Hyper-V virtualization.
• Experience in server monitoring, troubleshooting, and incident management.
• Basic understanding of backup and recovery processes.
• Familiarity with ITSM tools such as ServiceNow, Jira, or similar.

Good to Have

• Exposure to Microsoft Azure or AWS infrastructure.
• Knowledge of ITIL processes and service management.
• Experience with monitoring tools such as Zabbix, SolarWinds, PRTG, or Nagios.
• Basic PowerShell or Linux shell scripting.
• Relevant certifications such as CompTIA Server+, Network+, Microsoft, or ITIL Foundation.