Full Time Information Technology Project Coordinator Jobs, in Ascendion - Maukerja

Role Overview

We are looking for an LSS Project Executive / Engineer to manage the operations, maintenance, and continuous improvement of mission-critical IT systems.

The role involves coordinating support teams, managing stakeholders and vendors, ensuring SLA compliance, and maintaining system security, availability, and performance across production and Disaster Recovery (DR) environments.

Key Responsibilities

• Manage IT service delivery and ensure compliance with SLAs and KPIs.
• Oversee application, infrastructure, and database support operations.
• Coordinate incident, problem, change, and maintenance management.
• Lead major incident escalations and Root Cause Analysis (RCA).
• Manage stakeholders, vendors, service reviews, and operational updates.
• Ensure cybersecurity compliance, patch management, and vulnerability remediation.
• Coordinate Disaster Recovery (DR) planning, testing, and business continuity.
• Prepare service reports, dashboards, risk updates, and management reports.
• Support resource planning, scheduling, budgeting, and service improvement initiatives.

Key Requirements

• Bachelor's Degree in IT, Computer Science, Engineering, Cybersecurity, Information Systems, or a related field.
• Minimum 2 years of experience in Project Management, IT Service Management, Lifecycle Support Services, or related IT environments.
• Experience managing stakeholders, vendors, and project deliverables.
• Knowledge of ITSM, ITIL, SLA/KPI management, and project management methodologies.
• Understanding of application support, infrastructure, databases, cloud/on-premise environments, and cybersecurity.
• Familiarity with governance, risk, audit, and compliance processes.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, and Project).
• Strong communication, coordination, leadership, analytical, and problem-solving skills.

Preferred Qualifications

• PMP or CITPM certification.
• Relevant ITIL, cybersecurity, governance, or service management certifications.
• Experience in Government, Cybersecurity, ICT, or Managed Services environments.

Working Arrangements

• On-call support during critical incidents when required.
• Availability for scheduled maintenance and DR exercises.
• Occasional after-hours support for critical activities.