- Persiaran Puchong Jaya Selatan Puchong Selangor Malaysia 47170

Working Location
Job Description
Requirements
Proven ability to lead, motivate, and develop a team to achieve business and sales objectives
Strong sales and commercial mindset with a proven ability to achieve and exceed targets
Excellent communication, interpersonal, and customer service skills
Strong problem-solving skills with the ability to handle customer and operational issues confidently
Well-organized, responsible, and able to manage multiple priorities in a fast-paced environment
Good administrative skills with basic proficiency in Microsoft Office and reporting systems
Customer-oriented with a strong passion for delivering exceptional service experiences
Willing to work retail hours, including weekends and public holidays
Responsibilities
Oversee and manage the daily operations of the branch to ensure smooth, efficient, and professional outlet performance
Lead, coach, and motivate the salon team to achieve sales targets, productivity goals, and service excellence
Monitor staff attendance, scheduling, and individual performance, providing regular guidance, coaching, and support
Drive sales growth and revenue performance through effective sales planning, performance tracking, promotions, and customer retention strategies
Build strong relationships with customers and ensure a high level of customer satisfaction and loyalty
Handle customer enquiries, feedback, and complaints professionally, ensuring timely and effective resolution
Maintain high standards of service quality, outlet presentation, cleanliness, hygiene, and professionalism
Manage inventory, stock ordering, and usage of salon products and supplies to ensure appropriate stock levels and minimize wastage
Ensure all branch operations comply with company policies, procedures, and service standards
Prepare and monitor branch reports, sales performance, and operational updates to support business planning and decision-making
Benefits
IOI PUCHONG JAYA
0.5 km
PUSAT BANDAR PUCHONG
1.2 km
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