Full Time Customer Support Executive Jobs, Salary up to MYR 3,500 in Agensi Pekerjaan Rosa Kowell WP Kuala Lumpur - Maukerja

Excellent communication and interpersonal skills.

Strong problem-solving and analytical abilities.

Ability to work independently and as part of a team.

Proficiency in using customer support software and tools.

Customer-focused mindset with a passion for helping others.

Ability to multitask and manage time effectively in a fast-paced environment.

Previous experience in customer service or a related field is a plus.

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Troubleshoot and resolve customer issues, escalating complex problems to the appropriate teams.

Provide accurate information about products and services.

Document customer interactions and resolutions in the CRM system.

Identify opportunities to improve customer satisfaction and service delivery.

Maintain a high level of product knowledge.

Collaborate with team members to share best practices and improve overall service quality.