Full Time Guest Service Agent Jobs, Salary up to MYR 2,200 in Park Inn By Radisson Putrajaya Selangor - Maukerja

We are looking for a friendly and service-oriented Guest Service Agent to join our Front Office team. The role involves welcoming guests, assisting with their requests, handling enquiries, and ensuring a smooth and pleasant guest experience throughout their stay.

Areas of Responsibilities

• Greets guests and processes hotel registration
• Develops good open communication and rapport with all guests; recognises returning guests and ensures expectations are met and exceeded
• Ensures all guest account details are correct and accurate
• Collects payment/deposit for room accommodation and incidental charges
• Keeps current on hotel accommodations, services, and area attractions
• Achieves the enrolment goal for new Radisson Rewards members
• Helps detect fraudulent free award night reservations
• Responds to customer inquiries for information and arranges services requested by working with other departments
• Stays current with hotel developments by reviewing and updating the communication log
• Reports unusual occurrences or requests to the Duty Manager or Front Office Manager
• Offers guests room upgrades and promotes hotel amenities, F&B outlets, and services
• Makes reservations in accordance with the hotel's yield management practices
• Processes customer credit at check-in per hotel policy; follows cash bank policy and adheres to credit limits/procedures
• Balances daily cash, transaction postings, and credit card remittance/settlement at the end of each shift, ensuring accuracy
• Liaises with Housekeeping to pass on information for room and other special requests
• Creates 100% guest satisfaction by providing the "Yes I Can!" Experience through performance that demonstrates genuine hospitality and exceeds guest expectations — gives personal attention, takes personal responsibility, and uses teamwork when providing guest/colleague service
• Listens, apologises with empathy, finds a solution, and follows through when resolving guest or colleague problems
• Adheres to hotel policies and procedures: attends work on time as scheduled, follows grooming and hygiene standards, keeps the immediate manager promptly and fully informed of all problems or unusual matters of significance, and maintains a favourable working relationship with all hotel employees
• At all times projects a favourable image of Park Inn by Radisson Putrajaya to the public

Pay: RM1,700.00 - RM2,200.00 per month

Benefits:

• Free parking
• Health insurance
• Meal provided

Ability to commute/relocate:

• Kajang: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Front Office: 1 year (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person