Job Summary
Supervise shifts and team members to deliver excellent guest service, maintain food quality, safety, cleanliness, and operational compliance in a fast-paced food service environment.
Responsibilities
Lead and supervise team members during assigned shifts to ensure smooth operations and high productivity
Deploy team members strategically based on business volume and operational needs to optimize service efficiency
Maintain high standards of guest service by ensuring order accuracy and timely service delivery
Oversee food preparation, holding, portioning, and presentation to meet established quality standards
Monitor cleanliness, hygiene, and workplace safety continuously throughout the shift to comply with health regulations
Support opening and closing procedures by completing shift checklists accurately and on time
Coach team members by providing on-the-job guidance and constructive feedback to improve performance
Assist in training and onboarding new employees to ensure smooth integration and adherence to standards
Monitor stock levels, product availability, wastage, and perform basic inventory controls to minimize loss
Handle guest feedback professionally and escalate significant issues promptly to management for resolution
Complete all required shift records, reports, and operational checks to maintain accurate documentation
Support front-of-house (FOH) and back-of-house (BOH) operations as needed to ensure overall service quality
Comply with Chick-fil-A operating standards and all applicable Singapore laws and regulations to maintain operational integrity
Table of Grace Pte Ltd is the authorised franchisee of Chick-fil-A in Singapore and will operate the brand’s third restaurant in the country. Guided by Chick-fil-A’s legacy of service and care, we are committed to delivering exceptional hospitality, great food, and meaningful community impact in Singapore.