Full Time Service Desk Jobs, in RAPSYS TECHNOLOGIES PTE LTD - Maukerja

We're Hiring: Service Desk!

We are looking for a dedicated and customer-focused Service Desk professional to join our team. The ideal candidate will be the first point of contact for IT support, ensuring timely and effective resolution of technical issues. If you have a passion for helping others and thrive in a fast-paced office environment, we want to hear from you!

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Service Desk

What You'll Do:
️ Provide first-level support for IT-related incidents and service requests
Respond promptly to inquiries via phone, email, or ticketing system
Troubleshoot hardware, software, and network issues
Document all support activities accurately in the system
Escalate complex problems to appropriate teams when necessary
Ensure high levels of customer satisfaction with each interaction

What We're Looking For:
Minimum 1 year of experience in a similar Service Desk or IT Support role
Strong problem-solving and communication skills
Basic knowledge of Windows OS, MS Office Suite, and troubleshooting techniques
Ability to prioritize tasks and manage time effectively
Customer-oriented mindset with attention to detail
Team player willing to learn and adapt quickly

Keen to grow your career in IT support? Apply now and join our dynamic team!