Full Time Customer Service Executive Jobs, in TechnoMech.asia Federal Territory - Maukerja

Company Description ************* (TECHNO MECH (M) Sdn Bhd) is a privately owned company established in 2012, with over a decade of experience in high-quality, safe engineering, construction, operations, and maintenance. The company is widely recognized for maintenance support services in Power Plant, Oil & Gas, Petrochemical, Utility, and general industrial sectors. ************* also provides tailored staffing solutions, helping businesses build strong teams through Top Talent Force Solutions. Potential team members join a company that partners closely with leading industrial clients and emphasizes safety, reliability, and performance.
Role Description This is a full-time, on-site Customer Service Executive role based in WP. Kuala Lumpur. The Customer Service Executive will handle daily customer inquiries via phone, email, and other channels, ensuring timely and accurate responses. The role includes managing customer accounts, tracking service requests, and coordinating with internal teams to resolve issues and maintain high customer satisfaction. The individual will update records in customer service systems, provide status updates, and follow up to ensure successful service delivery. The Customer Service Executive will also support continuous improvement of customer service processes and contribute to positive, professional communication with clients.
Qualifications

• Candidates should possess strong Interpersonal Skills to build trust, communicate clearly, and collaborate effectively with customers and colleagues.
• Candidates should possess skills in Customer Service and Customer Support to manage inquiries, resolve issues, and provide consistent, professional assistance.
• Candidates should possess experience in Customer Satisfaction and Customer Service Management to monitor service quality, follow up on concerns, and help improve customer experience.
• Candidates should have excellent verbal and written communication skills in English; proficiency in additional languages is an advantage.
• Candidates should be detail-oriented, organized, and able to manage multiple tasks in a fast-paced industrial services environment.
• Candidates should be comfortable using CRM or customer service software, office productivity tools, and basic digital communication platforms.
• Relevant experience in customer-facing roles, preferably in engineering, industrial services, or staffing solutions, is beneficial.
• A diploma or degree in Business, Communications, Management, or a related field is preferred, or equivalent practical experience.