Full Time IT Assistant Jobs, Salary up to MYR 2,000 in Pustaka Maksima - Pasar Besar Federal Territory - Maukerja

The IT Assistant supports the Senior IT Executive in maintaining the company’s ERP, POS systems, IT equipment, infrastructure, and daily technical operations. The role involves first-level IT support, system administration, documentation, asset management, reporting, preventive maintenance, and support for retail-related IT projects.

Key Responsibilities:

1. ERP & POS Support

• Assist with promotional listings, pricing, discounts, menu updates, and campaign configurations in ERP and POS systems.
• Support vendor, item, barcode, category, and other master data creation and maintenance.
• Provide basic support for ERP and POS issues and escalate complex problems when required.

2. IT Support & Troubleshooting

• Provide first-level support for hardware, software, system access, and network-related issues at the headquarters and outlets.
• Troubleshoot PCs, laptops, POS terminals, printers, barcode scanners, receipt printers, and other IT equipment.
• Record, update, and follow up on support requests through the designated helpdesk ticketing system.
• Escalate unresolved, recurring, or critical issues to the Senior IT Executive or relevant vendor.

3. Documentation & Reporting

• Prepare and maintain user manuals, guides, standard operating procedures, and troubleshooting documents.
• Assist in generating routine sales, purchase, inventory, stock adjustment, and system-related reports.
• Maintain accurate records of system changes, incidents, repairs, maintenance activities, and support resolutions.
• Update the company’s IT knowledge base and documentation system.

4. IT Infrastructure

• Maintain records of IT assets, software licences, peripherals, spare equipment, and consumables.
• Register, label, assign, transfer, audit, and update IT assets in the designated asset management system.
• Assist in monitoring network equipment, internet connections, CCTV systems, audio systems, and related infrastructure.
• Set up and configure computers, printers, software, email accounts, and devices for new employees, as well as support equipment installation, relocation, replacement, planned outages, and system upgrades.

6. Preventive Maintenance and Vendor Coordination

• Perform scheduled preventive maintenance for PCs, POS devices, printers, network equipment, CCTV, and other IT assets.
• Maintain maintenance checklists and identify damaged, ageing, or unreliable equipment.
• Coordinate with vendors and service providers for repairs, warranties, technical support, and equipment replacement.
• Assist in obtaining quotations, comparing IT products, and verifying delivered equipment.

7. Retail Operations and Project Support

• Provide IT support during stock takes, cycle counts, promotional launches, system rollouts, and peak operational periods.
• Assist in investigating pricing, inventory, sales, payment, and transaction discrepancies.
• Support testing, data preparation, documentation, and user training for IT-related projects.
• Research and propose tools, systems, or process improvements that may improve operational efficiency.

8. Reporting & Dashboards

• Prepare daily, weekly, monthly reports and dashboard for management’s view whch includes, GRN, Sales, Adjustment and other related data.

General Responsibilities

• Carry out other IT-related duties assigned by the Senior IT Executive or management.
• Comply with company policies, IT procedures, cybersecurity requirements, and confidentiality standards. Communicate professionally with employees, management, vendors, and service providers. Report system risks, security concerns, equipment failures, and operational issues promptly. Be available for reasonable after-hours support during critical incidents, planned maintenance, stock takes, or major system activities when required. Assist the Senior IT Executive with ERP, POS, reporting, asset management, infrastructure, and process improvement projects.

Qualifications and Skills

• Diploma or certificate in Information Technology, Computer Science, Information Systems, Networking, or a related field.
• Fresh graduates are encouraged to apply.
• Basic knowledge of computer hardware, software, networking, printers, and troubleshooting.
• Familiarity with Microsoft Windows, Microsoft Office, email systems, ERP, POS, CCTV, or helpdesk systems is an advantage.
• Good problem-solving, communication, documentation, and organizational skills.
• Detail-oriented, responsible, willing to learn, and able to manage multiple tasks.
• Able to work independently and as part of a team.
• Willing to travel between the headquarters and outlets when required.
• Able to setup and follow routine tasks efficiently.

Pay: Up to RM2,000.00 per month

Work Location: In person