- Jalan Pandan 3/2 Pandan Indah Selangor Malaysia 55100

Working Location
Job Description
Requirements
Education
Degree in Business Administration, Secretarial Studies, Management, or an equivalent field.
Experience
3–5 years of relevant working experience, preferably in retail support, SOP management, and talent management.
Additional Skills
Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Strong communication and interpersonal skills.
Good financial management and analytical skills.
Proficient in relevant technology and digital tools.
Strong personal management skills, including confidentiality, multitasking, time management, and attention to detail.
Responsibilities
Main Purpose
Ensure all outlets have the right people, processes, standards, tools and knowledge to operate well and consistently.
Connect HQ and Outlets
Make sure information from HQ reaches the outlets clearly, and problems and feedback from outlets reach HQ.
Manage SOP and Retail Standards
Create, maintain and improve the correct operational guidelines for all outlets.
Standardize Outlet Operations
Set clear standards for store appearance, customer service, sales, staff behavior, stock handling and daily store routines, and ensure all outlets comply.
Develop Retail People
Build, develop and monitor the skills of Area Managers, Outlet Managers and Sales Assistants, creating clear competency and career development standards for these positions.
Manage Training and Certification
Ensure employees receive appropriate training, on-the-job coaching, performance assessments and certifications.
Support New and Upgraded Outlets
Ensure new or renovated outlets are ready to operate with the right people, training, SOPs, stock, systems and customer experience.
Manage Stock Health
Set appropriate inventory targets, ensure adequate stock, monitor slow-moving stock and maintain product availability.
Lead Digitalization and AI
Use and fully utilize all technology and AI tools to make retail operations easier, faster, more consistent and less dependent on manual work.
Benefits
LRT - PANDAN INDAH
0.6 km
LRT - PANDAN JAYA
0.6 km
LRT - CEMPAKA
1.4 km
LRT - CAHAYA
1.8 km
MRT - MALURI
2.0 km
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.