Full Time B-P Claims Advisor - After sales Jobs, in X Mobility Sdn. Bhd. Selangor - Maukerja

Company Description X Mobility Sdn. Bhd. is an automotive dealership based in Petaling Jaya, specializing in XPENG electric vehicles. The company focuses on providing customers with innovative, high-quality EV products and reliable after-sales services.

1. Job Summary

We are looking for a responsible and detail-oriented B&P Adjuster to manage vehicle damage assessments, repair cost estimates, and insurance claim documentation. The successful candidate will coordinate with insurance companies, appointed adjusters, Service Advisors, technicians, and other relevant departments to ensure claims are processed accurately and vehicle repairs are completed efficiently.

2. Key Responsibilities

A. Vehicle Damage Assessment & Estimation

• Inspect accident-damaged vehicles and identify the necessary repair and replacement work.
• Prepare accurate repair estimates covering parts, labour, and painting costs.
• Assess vehicle damage and determine appropriate repair methods.
• Coordinate with technicians and the B&P team to ensure repairs follow the approved scope of work.
• Identify additional damage during vehicle dismantling and prepare supplementary estimates where necessary.

B. Insurance Claims Management

• Prepare and submit motor insurance claims with the required supporting documents.
• Liaise with insurance companies and appointed adjusters regarding claim assessments and approvals.
• Follow up on claim status, repair authorisations, supplementary claims, and outstanding settlements.
• Ensure all claim documents, photographs, and repair estimates are complete and accurate.
• Monitor pending claims and resolve documentation issues to minimise processing delays.

C. Merimen Platform (Advantage)

• Experience using the Merimen platform for motor insurance claim submissions and tracking will be an added advantage.
• Candidates without Merimen experience may apply if they have relevant B&P experience and are willing to learn the platform.

D. Coordination & Administration

• Coordinate with Service Advisors, technicians, Parts Departments, insurance companies, and external adjusters.
• Maintain accurate records of repair estimates, claim approvals, and settlement status.
• Monitor claim progress and support the team in achieving repair turnaround time targets.
• Ensure compliance with company SOPs and insurance claim procedures.

3. Job Requirements

• Minimum of 1 year of work experience in Automotive Body & Paint (B&P).
• Basic knowledge of vehicle damage assessment, repair estimation, and accident repair processes.
• Familiarity with motor insurance claims and related documentation.
• Good communication, coordination, and follow-up skills.
• Able to manage multiple cases and work within deadlines.
• Basic computer skills, including Microsoft Word and Excel.
• Willingness to learn and adapt to the company's systems and procedures.

4. Preferred Qualifications

• Certificate or Diploma in Automotive Technology, Automotive Engineering, or a related field.
• Experience working in an automotive workshop, authorised dealership, or B&P centre.
• Experience handling insurance claims and liaising with insurance companies.
• Hands-on experience with the Merimen platform will be an added advantage.

5. Key Performance Indicators (KPIs)

• Accuracy and completeness of repair estimates and insurance claim documentation.
• Timely submission and follow-up of insurance claims.
• Efficient handling of supplementary claims and approval requests.
• Reduction in pending claims and unnecessary processing delays.
• Effective coordination to support timely vehicle repairs and delivery.
• Compliance with company SOPs and insurance requirements.