- Outram Central Region (Singapore) Singapore
Full Time Loyalty Program and Platform Project Manager Jobs, Salary up to SGD 6,500 in We Plus Central Region (Singapore) - Maukerja
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Job Description
Responsibilities
About the Role:
Our client is looking for an experienced Business Project Manager to coordinate implementation of a new loyalty and rewards platform and support the redesign and consolidation of the client’s existing loyalty programs for cardholders.
This is primarily a business and stakeholder management role, requiring strong project management capabilities and commercial acumen combined with experience in cards, loyalty, rewards, customer engagement, and/or financial services.
Key Responsibilities:
Work with client stakeholders and teams to support transition of the client’s existing cardholder loyalty and rewards programs to a new loyalty platform.
Support the translation of loyalty platform strategy into clear business and functional requirements for implementation.
Manage the end-to-end business project plan, including key milestones, dependencies, risks, decisions and deliverables.
Coordinate activities across client business teams, technology teams and other relevant partners.
Drive project governance through regular working sessions, steering updates, RAID management and decision tracking.
Prepare concise project updates and materials for senior management and project governance forums.
Support the design of the target loyalty proposition, including program structure, customer journeys, rewards construct, eligibility rules and redemption experiences.
Facilitate workshops to align stakeholders on the future-state loyalty program and key customer propositions.
Coordinate business readiness activities ahead of platform and program launch.
Support development of launch, migration and transition plans, particularly where existing programs need to be consolidated or migrated.
Coordinate business validation, user acceptance testing, operational readiness and launch preparation.
Ensure business deliverables are completed in line with agreed implementation timelines.
Qualifications:
Bachelor's Degree in Information Technology or relevant fields.
About 5-7 years of experience in business-side project management in the spaces of cards, loyalty, rewards and/or financial services.
Strong experience managing complex, cross-functional business initiatives involving multiple stakeholders.
Experience in credit/debit cards, loyalty programs, rewards, or customer engagement would be highly preferred.
Experience implementing or transforming loyalty, rewards, CRM or customer engagement platform would be advantageous.
Strong ability to translate business objectives into structured requirements and implementation plans.
Experience facilitating workshops and working with business and technology stakeholders.
Strong stakeholder management skills, including the ability to communicate effectively with senior executives.
Structured, hands-on and comfortable working in environments where requirements and priorities may evolve.
Strong written and verbal communication and presentation skills.
Our Company:
Founded in 2014,
We-plus Pte.Ltd.
is a company specialized in organization and information system management in financial and banking environments that work with its clients as they outsource their projects in innovation, as well as research and development. Our purpose is to improve the innovation, competitiveness and performances of our clients. We contribute to all the key steps in our clients’ project lifecycles, from an analysis of the needs through implementation and industrialization.
We-plus Pte.Ltd.
offers strategic, operational and technological solutions intended to accompany clients as they carry out their projects, by providing complete expertise.
We-plus Pte.Ltd.
is strongly dedicated to sustain the strong growth of companies specializing in key sectors such as banking/finance and others.
Our client is looking for an experienced Business Project Manager to coordinate implementation of a new loyalty and rewards platform and support the redesign and consolidation of the client’s existing loyalty programs for cardholders.
This is primarily a business and stakeholder management role, requiring strong project management capabilities and commercial acumen combined with experience in cards, loyalty, rewards, customer engagement, and/or financial services.
Key Responsibilities:
Work with client stakeholders and teams to support transition of the client’s existing cardholder loyalty and rewards programs to a new loyalty platform.
Support the translation of loyalty platform strategy into clear business and functional requirements for implementation.
Manage the end-to-end business project plan, including key milestones, dependencies, risks, decisions and deliverables.
Coordinate activities across client business teams, technology teams and other relevant partners.
Drive project governance through regular working sessions, steering updates, RAID management and decision tracking.
Prepare concise project updates and materials for senior management and project governance forums.
Support the design of the target loyalty proposition, including program structure, customer journeys, rewards construct, eligibility rules and redemption experiences.
Facilitate workshops to align stakeholders on the future-state loyalty program and key customer propositions.
Coordinate business readiness activities ahead of platform and program launch.
Support development of launch, migration and transition plans, particularly where existing programs need to be consolidated or migrated.
Coordinate business validation, user acceptance testing, operational readiness and launch preparation.
Ensure business deliverables are completed in line with agreed implementation timelines.
Qualifications:
Bachelor's Degree in Information Technology or relevant fields.
About 5-7 years of experience in business-side project management in the spaces of cards, loyalty, rewards and/or financial services.
Strong experience managing complex, cross-functional business initiatives involving multiple stakeholders.
Experience in credit/debit cards, loyalty programs, rewards, or customer engagement would be highly preferred.
Experience implementing or transforming loyalty, rewards, CRM or customer engagement platform would be advantageous.
Strong ability to translate business objectives into structured requirements and implementation plans.
Experience facilitating workshops and working with business and technology stakeholders.
Strong stakeholder management skills, including the ability to communicate effectively with senior executives.
Structured, hands-on and comfortable working in environments where requirements and priorities may evolve.
Strong written and verbal communication and presentation skills.
Our Company:
Founded in 2014,
We-plus Pte.Ltd.
is a company specialized in organization and information system management in financial and banking environments that work with its clients as they outsource their projects in innovation, as well as research and development. Our purpose is to improve the innovation, competitiveness and performances of our clients. We contribute to all the key steps in our clients’ project lifecycles, from an analysis of the needs through implementation and industrialization.
We-plus Pte.Ltd.
offers strategic, operational and technological solutions intended to accompany clients as they carry out their projects, by providing complete expertise.
We-plus Pte.Ltd.
is strongly dedicated to sustain the strong growth of companies specializing in key sectors such as banking/finance and others.
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