Restaurant Operations Manager
Responsibilities
Oversee daily restaurant operations to ensure smooth, efficient service delivery and optimal customer experience
Supervise, train, schedule, and manage chefs, kitchen assistants, and service staff to maintain high team performance
Resolve customer complaints professionally to uphold excellent customer service standards and enhance satisfaction
Maintain food quality, cleanliness, sanitation, and compliance with food safety standards to ensure health and safety
Monitor inventory levels of food, beverages, and supplies; manage purchasing processes to minimize wastage and control costs
Prepare budgets, monitor sales performance, control operating expenses, and maintain restaurant profitability
Develop and manage staff duty rosters, monitor attendance, and ensure adequate staffing during operating hours
Coordinate with suppliers to negotiate prices and ensure timely delivery of ingredients and supplies
Develop and implement promotional activities to increase customer satisfaction and boost restaurant sales
Ensure compliance with licensing requirements, employment regulations, and health and safety standards
Supervise billing, cash handling, payment transactions, and daily sales reconciliation to maintain financial accuracy
Prepare daily sales, inventory, and staff performance reports to support management decision-making
Coordinate between kitchen and service teams to ensure timely food preparation and delivery
Maintain a welcoming dining environment to encourage repeat business through quality customer experience
Identify and implement opportunities to improve operational efficiency, reduce costs, and increase revenue