Full Time Digital Customer Service Agent Jobs, Salary up to MYR 5,000 in Pu Jian Chinese Medicine (Sri Petaling) Sdn. Bhd. Selangor - Maukerja

Pu Jian Chinese Medicine Centre is looking for a responsible and patient Online Customer Service Executive to assist with customer enquiries, appointment arrangements, and customer follow-ups.

We are looking for someone who enjoys communicating with people, is willing to learn, and can help provide friendly and professional service to our patients.

If you are interested in the healthcare industry and wish to grow with the company, we welcome you to join us.

What we are looking for

• Must have good Chinese communication skills, with basic English and Malay communication abilities

• Able to type in Chinese and proficient in basic computer skills

• Candidates with customer service, sales, or related experience are preferred

• Able to work in a fast-paced environment with good coordination skills

• Detail-oriented, responsible, with a positive learning attitude and good communication skills

• Familiar with mobile phone and social media platforms (Facebook / WhatsApp)

• Willing and able to work in Puchong, including weekends and selected public holidays.

Job Responsibilities

• Respond to online customer inquiries via Facebook, WhatsApp & Instagram

• Arrange and coordinate patient appointment schedules

• Follow up on customer inquiries to improve appointment conversion rate

• Assist in preparing monthly inquiry and appointment reports

• Maintain good communication with medical and customer service teams

• Benefits:
• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Company Activities
• Company Trip
• Performance Bonus
• Annual Bonus
• Training Provided