Responsibilities:
Welcome and greet guests professionally, provide a warm first impression, and ensure a positive dining experience throughout their visit
Manage guest reservations, seating arrangements, waiting lists, and enquiries while coordinating with the service team to ensure smooth guest flow
Handle guest feedback, requests, and concerns professionally, providing appropriate solutions and escalating issues to management when required
Perform cashier duties including operating the POS system, processing payments accurately through cash, card, and digital payment methods, issuing receipts, maintaining transaction records, and ensuring proper cash handling procedures
Assist guests with menu enquiries, promotions, takeaway requests, and other service-related matters while delivering attentive and efficient customer service
Maintain a clean and organized front counter and reception area, ensuring a welcoming environment for all guests
Any other ad-hoc duties as assigned by the Company
Requirements:
Prior experience in a similar role is preferred
Excellent customer service and communication skills
Friendly, positive attitude and team-oriented mindset
Service oriented and passionate working in F&B industry
Able to work on weekends and public holidays
Ability to work in a fast-paced environment
WhatsApp 91834574 for more information