Role Description
Support accurate sales compensation and reliable commercial reporting through data validation, analysis, and effective controls. Translate sales activity and approved incentive rules into clear calculations and insights that support fair payments, performance management, and business decisions.
Key Responsibilities
- Gather and reconcile sales, bookings, revenue, quota, and employee eligibility data.
- Apply approved calculation rules, crediting policies, and reporting definitions consistently.
- Investigate discrepancies, exceptions, and unusual movements with relevant teams.
- Prepare calculation files, statements, dashboards, and management reports.
- Maintain supporting evidence, approval records, and clear audit trails.
- Coordinate with sales operations, finance, HR, payroll, and business leaders.
- Respond to calculation and reporting queries within agreed timelines.
- Analyze attainment, payout trends, compensation costs, and commercial performance.
- Support testing of plan changes, system configurations, and reporting enhancements.
- Protect confidential employee and commercial information.
- Improve data quality, reconciliation controls, and reporting automation.
- Escalate unresolved issues before payment or reporting deadlines.
Role-Specific Responsibilities
- Sales Incentive Analyst: Model incentive plan scenarios, assess target and payout distributions, and evaluate alignment between plan design, desired behaviors, and affordability.
- Commission Analyst: Calculate commissions under approved plans, validate sales credits and adjustments, and coordinate payout approvals and payroll handovers.
- Commercial Reporting Analyst: Consolidate commercial data, maintain consistent metrics, and analyze sales, revenue, margins, pipeline, and forecast performance.
Qualifications
- Relevant experience in sales compensation, commissions, sales operations, commercial reporting, finance, or a related analytical field.
- Strong numerical, analytical, and problem-solving skills.
- Proficiency in Excel and experience working with detailed calculation models.
- Understanding of sales processes, performance measures, and financial controls.
- Ability to interpret documented rules and identify ambiguous cases.
- Strong attention to detail and accurate recordkeeping.
- Clear communication and effective stakeholder coordination skills.
- Ability to manage recurring deadlines and sensitive queries.
- Professional integrity and discretion with compensation and commercial data.
- A degree in finance, accounting, business, economics, statistics, analytics, or a related field, or equivalent practical experience.
- Commission Analyst: Experience validating transactional data and reconciling payments.
- Commercial Reporting Analyst: Experience developing reports and explaining performance trends.
Preferred Qualifications
- Experience with sales performance management, commission, CRM, or ERP systems.
- Familiarity with SQL, business intelligence tools, or workflow automation.
- Knowledge of accelerators, thresholds, split credits, clawbacks, and other plan mechanics.
- Experience supporting multi-currency or regional compensation processes.
- Exposure to incentive plan implementation, user acceptance testing, or audit support.
- Relevant industry knowledge and understanding of the organization’s revenue model.
Scope by Role
- Sales Incentive Analyst: Supports incentive design, modelling, and effectiveness analysis.
- Commission Analyst: Focuses on accurate, timely commission calculations and payment coordination.
- Commercial Reporting Analyst: Provides consistent reporting and insights into commercial performance.