Full Time Technical Support Engineer Jobs, Salary up to MYR 4,500 in SGET My WP Kuala Lumpur - Maukerja

Requirements

• Min 1 year of experience in IT onsite support, desktop support, or service desk support.

• Hands-on experience with new joiner deployment and IT equipment setup.

• Good knowledge of Windows OS troubleshooting and configuration.

• Experience troubleshooting printers, drivers, and printing issues.

• Basic knowledge of networking concepts, including LAN, Wi-Fi, IP, DNS, and VPN.

• Good troubleshooting and problem-solving skills.

• Strong customer service and communication skills.

• Able to work independently and provide onsite support to users.

• Candidates with Microsoft 365 / Active Directory support experience will have an added advantage.

We are looking for an L1 IT Support professional to provide onsite technical support to end users and ensure smooth day-to-day IT operations. The ideal candidate should have hands-on experience in onsite IT support, new joiner deployment, operating system troubleshooting, and printer support.

Key Responsibilities

• Provide Level 1 onsite IT support to end users for hardware, software, and basic network-related issues.

• Perform new joiner IT deployment, including setting up laptops/desktops, user accounts, software, peripherals, and other IT equipment.

• Troubleshoot and resolve Windows OS and operating system-level issues, including system errors, software installation, configuration, and performance issues.

• Provide support for printers and printing-related issues, including printer setup, connectivity, driver installation, and troubleshooting.

• Install, configure, and maintain laptops, desktops, monitors, printers, and other IT peripherals.

• Handle basic troubleshooting for network connectivity, Wi-Fi, VPN, and other common end-user IT issues.

• Escalate complex or unresolved technical issues to the appropriate L2/L3 support team.

• Maintain accurate records of incidents, requests, IT assets, and troubleshooting activities.

• Assist with IT asset management, equipment deployment, collection, and replacement.

• Provide professional and timely technical support to users onsite.

• EPF
• SOCSO
• EIS
• Annual Bonus
• Annual Leave
• Medical and Hospitalisation Leave
• Overtime Pay
• Medical Insurance
• Allowance Provided
• 5 Working Days