Full Time Assistant Manager Key Accounts Jobs, in GOODRICH MARITIME PVT. LTD Selangor - Maukerja

Job Purpose

The Assistant Manager – Key Accounts will be responsible for managing and developing relationships with key multinational freight forwarders, shippers and other strategic customers in Malaysia. The role will focus on driving business growth, strengthening customer relationships, supporting commercial negotiations, identifying new business opportunities and ensuring service excellence. The position will work closely with Trade, Sales, Operations, Customer Service and regional teams to increase business volumes, improve customer retention and achieve the organisation's commercial objectives.

A. Key Account Management & Customer Relationships

• Manage and strengthen relationships with assigned key accounts, including multinational freight forwarders and direct shippers.
• Understand customer requirements, business priorities, shipping patterns and growth opportunities.
• Conduct regular customer meetings and business reviews to strengthen engagement and identify opportunities for additional business.
• Promote the company's services and product offerings across existing customer accounts.
• Support customer retention initiatives and develop account plans to drive sustainable business growth.
• Act as a key point of contact for customer queries, escalations and service-related concerns.

B. Business Development & Commercial Support

• Identify opportunities to increase business volumes, expand trade lane coverage and grow revenue from existing accounts.
• Handle customer enquiries, rate requests, RFQs and tenders, ensuring timely and competitive submissions.
• Coordinate with the Trade and Pricing teams for freight rates, space availability, allocations and commercial approvals.
• Support commercial negotiations and follow up on quotations and business opportunities to improve conversion rates.
• Monitor market trends, competitor activities, customer requirements and changes in trade lane dynamics.
• Follow up on outstanding payments in coordination with Finance and the relevant customer teams.

C. Account Performance & Volume Management

• Monitor account-wise volumes, revenue performance and business contribution against agreed targets and budgets.
• Conduct periodic reviews of customer performance, including budget versus actual volumes and revenue.
• Track customer commitments against actual shipments, identify performance gaps and recommend corrective actions.
• Identify opportunities to improve yield, increase shipment volumes and expand the range of services used by customers.
• Prepare and maintain account performance reports, sales forecasts and periodic business updates for management review.

D. Internal Coordination & Operational Support

• Coordinate with Trade, Operations, Documentation, Customer Service and local agency teams to ensure smooth execution of customer shipments.
• Follow up on bookings, documentation, vessel connections and other service requirements to ensure commitments are met.
• Work with relevant teams to address operational bottlenecks and improve service delivery.
• Coordinate with regional and overseas offices, where required, to ensure consistent service for multinational customers.
• Support the monitoring and resolution of container availability, equipment positioning and other shipment-related issues in coordination with the concerned teams.

E. Customer Service & Complaint Management

• Monitor customer satisfaction and ensure timely resolution of service-related issues.
• Coordinate with internal stakeholders to investigate complaints, identify root causes and implement corrective actions.
• Maintain regular communication with customers on shipment status, service disruptions and resolution timelines.
• Identify recurring service issues and recommend process improvements to enhance the overall customer experience.

F. Reporting & Process Compliance

• Maintain updated customer records, account plans, rate agreements, service matrices and standard operating procedures, as applicable.
• Ensure timely circulation and updating of approved rates and commercial information.
• Prepare periodic reports on account performance, business pipeline, customer visits, RFQs, tenders and business growth.
• Ensure adherence to internal commercial processes, approval procedures and customer-specific service requirements.
• Support management in reviewing business performance, identifying risks and developing account growth strategies.

Key Skills & Competencies

• Good understanding of freight forwarding, NVOCC operations and ocean freight business.
• Experience in managing key accounts, particularly multinational freight forwarders and direct shippers.
• Understanding of international trade lanes, freight pricing, shipping documentation and commercial processes.
• Exposure to RFQs, tenders, rate negotiations and account development.
• Strong customer relationship management, communication and negotiation skills.
• Ability to analyse account performance, identify growth opportunities and prepare business reports.
• Effective coordination and stakeholder management across Sales, Trade, Operations and regional teams.
• Customer-oriented approach with strong problem-solving, follow-up and execution skills.
• Proficiency in MS Excel, PowerPoint and CRM or other relevant business systems.

Experience Required

• 3–5 years of relevant experience in freight forwarding, NVOCC, shipping or logistics.
• Prior experience in key account management, customer relationship management or commercial coordination.
• Exposure to handling multinational customers, RFQs, tenders, freight rates and business performance reviews.
• Experience working with cross-functional and regional teams will be an advantage.

Qualification Required

• Graduate in any discipline – mandatory.
• MBA or postgraduate qualification in Supply Chain Management, Logistics, International Business or a related field – preferred, but not mandatory.