- Jalan Anggerik Vanilla AB 31/AB Shah Alam Selangor Malaysia 40460
Working Location
Job Description
Requirements
Provide exceptional customer service to all guests, ensuring a welcoming and positive dining experience.
Accurately take food and beverage orders, paying close attention to special requests and dietary restrictions.
Efficiently operate Point of Sale (POS) systems for order entry and payment processing.
Handle cash and credit card transactions accurately and securely.
Collaborate effectively with kitchen staff and other team members to ensure smooth service flow.
Maintain cleanliness and organization of dining areas, service stations, and restrooms.
Adhere to all food safety and hygiene standards during food handling and preparation.
Communicate clearly and professionally with customers and colleagues in both English and Mandarin.
Demonstrate strong teamwork skills to support colleagues during busy periods.
Be punctual and reliable for all scheduled shifts, contributing to a consistent operational standard.
Responsibilities
Greet customers warmly upon arrival and guide them to their tables, ensuring a positive first impression.
Accurately take food and beverage orders, paying close attention to customer preferences and special requests, and promptly relaying them to the kitchen and bar staff.
Serve food and drinks efficiently and courteously, ensuring presentation standards are met and customer satisfaction is prioritized.
Process customer payments accurately using the Point of Sale (POS) system, including handling cash, credit cards, and other payment methods with integrity.
Maintain cleanliness and organization of dining areas, service stations, and restrooms, adhering to strict food safety and hygiene standards.
Respond promptly and professionally to customer inquiries, feedback, and concerns, escalating issues to management when necessary to ensure guest satisfaction.
Collaborate effectively with kitchen staff, baristas, and other team members to ensure smooth service flow and a positive work environment.
Assist with opening and closing duties, including setting up tables, restocking supplies, and performing general cleaning tasks.
Upsell menu items and promote daily specials to enhance the customer dining experience and contribute to sales goals.
Adhere to all company policies and procedures, including those related to safety, hygiene, and customer service standards.
Benefits
Important Information
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