Full Time E-commerce Support Specialist Jobs, Salary up to MYR 3,500 + commission in Syarikat Yoong Onn WP Kuala Lumpur - Maukerja

Malaysian only

Minimum Diploma qualification

Basic written and good communication skills (both Bahasa Malaysia and English)

Able to read and write in Mandarin is an added advantage

1 year of experience in doing e-commerce report

Proficient in Microsoft Office (Excel, Word, Outlook) and Pivot

Strong organizational and multitasking skills

Attention to detail and ability to work under press

We are seeking a detail-oriented and proactive Ecommerce Support Staff to support our Ecommerce sales operations. The ideal candidate will be responsible for handling documentation, coordinating, and assisting in reporting task.

Key Responsibilities:

• 1. Order & Customer Coordination

  • Handle basic customer inquiries through marketplace chat, WhatsApp, or email.

  • Escalate complaints or urgent issues to supervisors.

  • Follow up on delayed shipments, failed deliveries, or order discrepancies.

  2. Return & Refund Management

  • Handle customer return and refund requests on marketplaces and online platforms.

  • Verify return/refund eligibility according to company policy.

  • Coordinate with warehouse/logistics team on returned items.

  • Monitor return parcel status and update records.

  • Process refund requests within required timeline.

  • Communicate professionally with customers regarding return status.

  • Maintain accurate return/refund documentation and reports.

  • Identify recurring return issues and report findings to management.

  • Assist in reducing refund cases through proper order verification and issue tracking.

  3. Administrative Tasks

  • Prepare daily, weekly, and monthly reports.

  • Maintain organized records of campaigns, product files, return cases, and marketing materials.

  • Update spreadsheets and internal tracking documents.