Full Time Professional Care - Development Manager (Pharmacist) Jobs, in Alpro Pharmacy Negeri Sembilan - Maukerja

Role Purposes:

To lead the development, implementation, and governance of Alpro’s professional services. The PCD Manager designs strategies, builds programme that enhance professionalism, ensures high-quality execution across all outlets, and drives initiatives that uplift care standards and customer reassurance across Alpro nationwide. This role serves as the strategic owner, quality gatekeeper, and professional development champion for the organisation.

Key Responsibilities:

A. Strategic Planning & Programme Design (Existing & New Projects)

• Lead the strategy, direction, and framework for professional service programme.
• Develop campaign mechanics, service workflows, professional education pipelines, and branding direction.
• Ensure programme fulfil PCD’s core purpose: delivering professional-led care that reassures customers and strengthens professional pride.

B. Governance, SOPs & Quality Standards

• Develop, approve, and update SOPs, clinical workflow guidelines, and quality frameworks for all PCD services.
• Conduct periodic audits, quality reviews, and ensure compliance across outlets.
• Ensure safety, accuracy, and consistency in PCD programme execution.

C. Team Leadership & Development

• Supervise and coach PCD Executives, PRPs, and interns.
• Provide clarity, motivation, and developmental feedback.
• Build capability within the team to execute projects independently and propose innovative ideas.

D. Training & Professional Development Leadership

• Lead the design of training modules, badges, certifications, and recognition programme (e.g. Painwise Pharmacist, Gluco Expert, Sleep Expert, PRP frameworks).
• Align development with organisational objectives, skills gaps, and campaign requirements.
• Ensure systematic implementation through the Executive and collaborating departments.

E. Cross-Department Collaboration & Branding

• Work closely with other HQ departments teams to ensure strong campaign visibility.
• Provide clear messaging, educational angles, and professional content for branding.
• Champion storytelling that uplifts the identity of pharmacists and professional services.

F. Research, Partnerships & Innovation

• Lead research collaborations with universities, labs, and external partners.
• Oversee protocol design, ethics applications, study operations, and publication timelines.
• Explore new service opportunities and partnerships aligned with national health trends.

G. Programme Oversight & National Rollout

• Monitor KPIs, performance metrics, and campaign adoption across outlets.
• Plan scaling strategies for mature services and smooth graduation of pilot projects into national programme.
• Troubleshoot escalated issues and make execution decisions.

H. Executive Decision-Making

• Approve project directions, training themes, and SOP changes within departmental scope.
• Escalate decisions involving high budgets, strategic shifts, or reputational implications.

I. Innovation & Product Development

• Identify and evaluate new product opportunities that support the organisation’s health and professional service objectives.
• Oversee concept development, feasibility assessment, testing, and refinement of innovative products.
• Work with internal teams and external partners to ensure product quality, compliance, and alignment with organisational standards.
• Develop clear positioning, usage guidelines, and educational content to support product adoption.
• Plan and coordinate product launch, rollout strategies, and post-launch improvement based on feedback and performance data.
• Ensure all product innovation efforts are aligned with market needs, national health priorities, and long-term organisational direction.

Role Requirements:

• Minimum 5 years’ experience in community pharmacy operations, programme management, or healthcare service development.
• Degree in Pharmacy, Nutrition, Dietetics, Health Sciences, or equivalent healthcare background.
• Demonstrated experience in professional development, public health campaigns, or service innovation.
• Data-literate with ability to interpret metrics, design KPIs, and manage dashboards.
• Strong leadership, coaching, and communication.
• Strategic planning and project management capabilities.
• High agility — able to manage dynamic, fast-moving projects.
• Problem-solving, decision-making, and conflict-resolution skills.
• Ability to work cross-functionally with multiple departments and external partners.
• Confident presenter and able to align stakeholders across levels.
• Strong leadership and coaching abilities.
• Strategic thinking and programme design capability.
• Excellent communication, negotiation, and stakeholder alignment skills.
• High agility and adaptability — able to manage multiple national-level projects concurrently.
• Strong analytical and problem-solving skills.
• Able to make informed decisions with clarity and confidence.
• Strong governance mindset — ensuring quality, safety, SOP compliance, and service consistency.