Full Time Customer Service Executive Jobs, in Language Talent Solutions Federal Territory - Maukerja

WE'RE HIRING: CUSTOMER SERVICE EXECUTIVE (ENG)

Work Location: Kuala Lumpur

Basic Salary: Up to RM3,500

KPI Incentive: Up to RM300

Shift Allowance: Up to RM300

Education: Diploma and above

Working Hours: Rotational Shifts

Start Date: Immediate

Job Responsibilities

- Ensure customer service delivery meets the agreed contractual Key Performance Indicators (KPIs).

- Understand customer requirements by asking relevant questions and providing appropriate solutions through calls, emails or chats.

- Listen to customers' needs and concerns, demonstrate empathy and build positive customer relationships.

- Handle customer interactions in a courteous, friendly and professional manner.

- Maintain basic knowledge of the client's products and services.

- Ensure all customer interactions and account information are accurately documented.

- Participate in initiatives to improve customer satisfaction and overall business performance.

- Identify opportunities to recommend additional products or services.

- Track, document and retrieve customer information using the call-tracking database.

- Respond to customer inquiries using available resources and escalate cases when necessary.

Job Requirements

- Diploma qualification or higher.

- Minimum 1 year customer service experience preferred

- Good English communication skills and customer service skills.

- Able to work on rotational shifts.

- Able to commence work immediately.