Company Overview
AITbiotech is a Singapore-based molecular diagnostics company specializing in innovative IVD solutions for infectious disease, oncology, and antimicrobial resistance. Its CE IVDR-certified products serve clinical labs across Southeast Asia, South Asia, Middle East, Africa, and Europe.
Job Summary
The IT& AI Solutions Specialist / Senior Specialist is responsible for managing and supporting the company’s IT infrastructure, systems, cybersecurity, and digital transformation initiatives. This role drives technology improvements, implements IT solutions, and promotes AI tool adoption to enhance operational efficiency.
Responsibilities
Identify and implement technology-driven improvements to optimize business processes across departments
Maintain IT hardware, software, assets, user accounts, and system access to ensure operational continuity
Develop and enforce IT policies, procedures, and controls to protect company data security and integrity
Provide timely technical support by troubleshooting hardware, software, network, and system issues for end-users
Collaborate with internal departments to assess technology needs and propose effective solutions
Support development, enhancement, and maintenance of internal systems, workflow tools, dashboards, and automation solutions
Guide and train users on responsible adoption and use of AI-enabled tools, providing documentation as needed
Plan, coordinate, and execute IT projects ensuring timely delivery, budget adherence, and alignment with business goals
Evaluate and manage vendor, software provider, and service partner relationships to optimize IT resources
Monitor emerging technologies, AI applications, cybersecurity trends, and digital tools to assess their relevance and potential benefits
Perform additional IT-related duties or projects as assigned by senior management
Required competencies and certifications
Diploma or above in Information Technology, Computer Science, Information Systems, or related field
2 to 3 years of experience in IT support, systems administration, or related IT functions
Strong knowledge of IT systems, infrastructure, hardware, software, networking, and cybersecurity best practices
Good understanding of data protection, cybersecurity, and responsible digital/AI tool usage
Effective communication and interpersonal skills to support users across diverse departments
Strong problem-solving, analytical, and project coordination skills
Preferred competencies and qualifications
Exposure to AI tools, automation platforms, low-code/no-code tools, data analytics, dashboard development, or internal system development
Relevant certifications such as ITIL, cybersecurity, project management, cloud platforms, or AI/digital transformation-related certifications
Ability to translate user requirements into practical IT or automation solutions
Self-directed learner comfortable with new systems and AI tools
Careful management of confidential company data and user access controls
Service-oriented, proactive approach working effectively with both technical and non-technical users
Company Profile
Founded in 2008 by biotechnology entrepreneur Alex Thian and Sue Yap with the vision of building a leading biotechnology company, AITbiotech has grown to become a leading Molecular Diagnostic (MDx), Molecular Services and Life Science Products provider in Singapore and ASIA. AITbiotech has an ISO13485 certified laboratory. It is also bizSAFE level 3 as well as GDPMDS certified.
AITbiotech is a world leader in multiplex real-time PCR (qPCR) assays for tropical infectious diseases. Its multiplex qPCR assays, marketed under the abTESTM including the Influenza 4-plex and Dengue 4-plex assays are being used by many major hospitals in Singapore and Asean.
Focusing on using latest genomics technology tools, AITbiotech offers high quality and consistent Molecular Services to the Asian research and biomedical markets.